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SpecialEd
100
Jul 13, 2020
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- USB cable
- Lanyard
- One 18650 battery
- Manufacturer's warranty"
When I contacted you recently about a problem with this unit, I first received: "...due to higher than normal demand, response times will be delayed by 5-7 business days." Shortly after from Brett: "After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return." Klarus <and Bowie> says "5 years!" https://www.klaruslight.com/Services/TermsAndConditions/ One or more of these has happened:- Drop is intentionally choosing not to help a customer
- Drop is intentionally misleading customers about warranty coverage
- Drop (Brett) made a mistake and did not validate my claim
- I am illiterate and have no concept of the passage of time
In any case, you failed to value a customer and the relationship. You could have simply handled the issue, and improved my loyalty, and made another sale. I guess now we know what "DROP" means