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Alvincc
3
Jan 23, 2015
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I am in Singapore and I received the pen in good condition on 22nd January 2015.
A suggestion for Massdrop would be to start collecting data regarding the estimated time it takes to deliver to specific countries from the date of shipping. This would give customers a better expectation of the duration it takes for them to receive the product. In addition, it would also allow them to raise any problems earlier on which could help you guys in finding out the issues.
For instance, for Singapore, the pen was shipped on 14 January, and it took about 8 days to get to me. So for Singapore users, it will approximately take that duration to get their products.
Jan 23, 2015
Nyen
93
Jan 25, 2015
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AlvinccExpectations only create disappointments . When such expectations are not met, the folks at massdrop will receive the full force of the wave of complaints when shipments are delayed thus it would be wise to avoid giving out too many numbers as there are many factors beyond massdrop's controls like USPS MI's handling, your local postal services' handling and whether you live in a rural or an urban area. If problems do arise, like your package not arriving, contact massdrop support and they will come up with a solution.
Furthermore, for international orders, massdrop does not receive any tracking number for the sake of keeping costs low with USPS MI. Compiling shipping times will cost you money and the folks at massdrop time and effort to sort through all the data. Time can be better spent with coming up with more drops and improving logistics.
Jan 25, 2015
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