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And that turned out to be providing misleading information for the product page. If a potential buyer read it and did not do his/her own research, he/she would be fooled and buy this product. That sounds like misrepresentation and defrauding to me. Especially, you have started to have a trend of providing inaccurate information on products. Remember, the State of California is consumer friendly, you keep doing that and one day a law suit can potentially coming your way.
By the way, what happened to the "talk" tab on the top of the page? It disappeared last night. Is that section of the website under maintenance or you guys removed it for good?
Since I am so diligent and literally proof reading your product description for you guys, maybe I should get this board for free?
Yes, I do realize people make mistake sometimes. However, making the same mistake over and over again is just beyond words. It is simply a bad business practice.
For example: if you go to the same restaurant once a week for four weeks and order the same food every time. The restaurant manages to mess up your order every time you go. Would you go back for the fifth time and give your hard-earned money for a bad service?
I'm a tech writer by trade. It's my job to ensure every bit of documentation I produce is 100% accurate. If it's not, things screw up, people ask questions, and I get my ass chewed. I don't like ass chewings, so my docs are 100% accurate.
The same thing needs to happen here. The reason why there is such a huge problem with information on this website is because it's dealing with people's money. Who suffers from technical mistakes? The consumer. Massdrop loses nothing if I buy a keyboard, expecting one thing but getting another.
Lastly, I hate bringing up problems without attempting to provide some sort of solution. If you would like, I offer my services to your company. I can send anyone an email with my resume. I am a linguist, having spent time in the military as a translator. I went to school for two years to learn Arabic from nothing. I spent an additional six years as a training documentation developer, and the last two years as a technical writer specifically. I would be happy to work with you to ensure 100% technical accuracy so posts like these plague your product Discussions no longer.
Mistakes happen, but in this situation just correcting mistakes is not enough - there needs to be steps made to ensure future mistakes are made less often if not at all. There is obviously a lack of responsibility here in thinking they can get away with hurried product descriptions and depending on the community to find mistakes later on.
So, any further discussion should avoid derogatory words.
I don't know if they made the mistake deliberately or not. MD knows that and I don't. However, when there is a trend going on regarding technical inaccuracy, it is a strong piece of evidence pointing toward that direction.
I am simply pointing out facts and their deficiencies that can lead to potential downfall of a good business. I want them to improve and do good, so they can stay in this business and we can get the products that we want at an excellent pricing. It is a win-win situation.
As you can see on here, I am not the only one voicing concerns about inaccurate product descriptions on various products they are selling. We, as MD's customers, pay money for their service and we have the right to expect 100% accuracy including product description, smooth purchasing process and receiving the correct product at the end. When there is money involved in a business transaction, a client’s satisfaction is the most important thing. A happy and satisfied customer will be a returning customer. More returning customers mean increased profit.
The same person making proof reading mistakes across different product categories and the same mistake (origin of product) twice on the same product (two separate drops, FC600M Clear and the ended drop on FC660M w/ various switch choices), I don’t know how his supervisor did not notice this on-going issue. Or this is a tolerable practice within their office culture.
Someone suggested calling HR and make a complaint. The only contact information for MD is their support email. There is no phone number listing and their office address is not listed. If I want to write an old fashioned white paper with black ink letter, I wouldn’t know where to send it to. Don’t even mention calling them up and speaking to a supervisor.
By the way, I bought a FC660M with MX Blue from the just ended drop. That is when I found out the inaccurate product origin issue. I was going to buy this one to complete my MX Clear collection, because of the Poker 2 with MX Clear fiasco. The deal breaker was that when I saw him making the same mistake twice.
I am just trying to hold them accountable for the things they say and do, so other members or future members won’t have to deal with this type of issue.
Also, no need to be vindictive against bass. He's making valid points in a professional manner.
There are several ways:
1. Send an email to nelson.wu@@massdrop.com with a complete email history. And demand for an answer and a solution. Tell him Bass advised you to do it. Apparently, I am vocal enough about my concerns of our rights as consumers and their lack of accountability, he sent me an email and asked me to discuss issues in private. Transparency is the key.
2. Or you can post something on their FB or Twitter page and ask them for help there.
3. If they still can't put themselves together, file a complaint with BBB. But this is more like a revenge rather than a solution to your problem. Weigh your options before you take action.
4. If all else fails, contact your credit card company and open a dispute, so you can get a refund. And email MD again and tell them that they won't need to bother to send you the merchandise anymore.
A month already? That is ridiculous. He should offer you some gift credit as compensation.