papertigersMy screen is cracked, too. They asked for pictures, I sent pictures, This is reply I got:
Due to the nature of your inquiry, this ticket has been forwarded over to a specialized team to better assist you. Please note that this specialty team's days of operation are Monday through Friday.
papertigers I received this Saturday: "Thank you for getting back to me with the photos. I'm reaching out about this to see what our next steps should be and I'll let you know as soon as I have more information. We greatly appreciate your patience in the meantime"