Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
--------------------------------------- Hey guys,
Want to give @AlexPeterkin a break as he has been powering through all of the questions since 5am this morning. All comments have been read and Alex has escalated everyone's comments internally so we are aware of all issues that community members are facing.
Please bear with us as we are still going through all the transactions and should have an update for the community tomorrow.
If you'd like to see the first update please take a look at this link: <https://www.massdrop.com/buy/massdrop-sennheiser-hd6xx/talk/1566882>
Thank you!
Cheer up!!!!
Thank you massdrop for making it even possible for us all. If it doesn't work out for us then we're sorry but other than telling us that "it is possible to purchase hd650 for half price but beware theres only 5k units for 15k requesters so there could be problems (you've been on the Internet long enough to anticipate problems when facing this kind of situation) but youre welcome to try if you want, it is not like we're under binding contract so..." you dont owe us anything.
We are still waiting to get a full understanding as we plough through the transactions one at a time. Alex, meanwhile, has already escalated your particular concern and we are aware of the request.
In my opinion they should have prioritized the community on Massdrop that used the site beforehand and not just for this drop, like a staged release of sorts. It would have been easier on their servers and loyal customers would have gotten their pairs earlier.
Will I eventually see this? :/ I tried for hours.
During this process I wondered why you didn't have credit cards stored in account info, collect opt ins, and then roll through auth at a slower rate?
My first attempt at the drop should be well within the first 500.
thanks.
Sent all those details (including Paypal transaction ID) to Support already, but have not heard from them yet.
It just has a status of "Payment: Pending"
Thanks!
So I would sacrifice myself to take one of the duplicated drops of another user to make this first Massdrop experience a nice one at the end.
Had it not been for that, word would have spread from the community and the drop would still have been successful, just without breaking the site and having thousands of new people stomping their feet and screaming because they didn't get what they wanted exactly in the way they imagined.
Just food for thought @kunalkumar. You knew it was going to be big and I'm sure everyone at Massdrop was excited, but it would have been big even had it not been announced on head-fi and innerfidelity and I don't even know where else, before it was even available.
Hype + demand much greater than supply + pre-warning of drop time, etc = A black Friday style mob trampling people at go time. At least it was only servers that got trampled, rather than people in this case.
We want to give everyone in the community a fair chance to prepare and join a drop that is limited. Since drops launch at pacific times, and the community is made up of people in different time zones and who have different schedules, a pre email allows for everyone to have an equal opportunity. Hype is a consequence of the announcement and Will's work with Sennheiser to get this awesome collab for the community.
Personal Opinion follows next:
All this being said, you points are very valid. I think from where I sit we need to find a better way to let people into the drop. However, this is just my personal opinion as I am not an engineer and don't have full clarity. At the end, though, if push comes to shove, I'll always side with fairness for everyone in the community over managing the traffic. It's a dilemma that we need to face and talk about as the community grows.
I'd like to make sure to note for data reference I attempted purchase around 9-9:05AM EST as well & was unsuccessful in processing payment. Received something along the lines of 7-10 authorizations that have since disappeared from my CC pending transactions. Drop is absent from MD transactions page.
Thank you for all that you guys do. I appreciate the way you all are handling this post hamster death.
I'm just war gaming it. Had the drop just suddenly showed up, your loyal community would have had first dibs (fairness to those who have been using Massdrop for some time) and spread the word around since most of us are also using head-fi and SBAF and innerfidelity and the like. Word would have spread more slowly but still inevitably reached as many ears, most likely bringing in just as many new users seeking this drop without all of the mass hysteria that happened yesterday. That's the beauty of the internet, where everybody has a voice. Maybe just sliding it in there silently and without fanfare is unworthy of the accomplishment but I think in hindsight, maybe would have been a better approach.
I don't wish to diminish the accomplishment here and I don't really have an answer on how to herald it without bringing the reaction that happened. I'm truly excited that this collab took place, and even more excited to be one of the lucky ones that got through to join the drop. I hope that more will have the opportunity in the near future.
I hope everyone at Massdrop is doing well (and not drowning in coffee trying to sort everything out). Again, truly grateful for the opportunity here, so thank you all for it.
The only possible choice you "might" have is traffic management vs cost management (in terms of how many resources you throw at managing additional traffic). The reason i said "might" is that there is a big assumption that your system does scale well with resources (not always true).
I am sure your engineering will also recommend this but you guys need comprehensive perf testing to find bottlenecks AND manage traffic/resources well.
Source: engineer that has built services that can do millions of transactions per sec.
What I meant by fairness was an opportunity for the community to know and prepare for the drop ahead of time. The dichotomy you are presenting is absolutely correct but, correct me if I am wrong, exists at the time of launch. I agree with you and on our end we are aware and trying to mitigate the issues that arose.
What happened is unfortunate, I agree. Hope y'all will find a fix for future occasions. Good luck, and thank you for introducing maverick product/price combinations.
I'm happy that you, Kunal, talk about fairness. The situation is terrible. Massdrop has to take responsibility for what has happened. II Fairness should be the first people to click join, then that would be the first people to get it.
There are rumors going around that you will have another drop for these headphones. I will state, that's great, but it's really not a fair and proper solution to those who had their time wasted, and had people who clicked join after to be able to get a product. These people must be given a proper solution before another drop is made, or else you may have the same thing happen again.
I have repeatedly emailed your customer service team, but they aren't even reading them. I got a form reply that had nothing to do with the question I asked.
This has been a frustrating experience, made much more annoying by the fact that you aren't answering email cogently.