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The Massdrop Vast Curved Gaming Monitor has arrived at the warehouse and the team is wrapping up quality control checks. The monitors are starting to ship and we expect all orders to leave the warehouse by the end of this week (January 26).
We’re looking forward to everyone receiving the first production of the Massdrop Vast Curved Gaming Monitor!
We have an update on the Massdrop Vast Gaming Monitor. The shipment of monitors experienced a delay while in transit to our warehouse, and we now expect the monitors to arrive early next week. After receiving and quality control checks, we estimate that the monitors will ship out by the end of next week (January 26).
The monitors were shipped via vessel and our team informed us that the delays were due to changing weather and ocean patterns. We know you’re likely just as disappointed as we are, and we’re sorry for this delay. We’re doing what we can to get the monitors shipped to everyone as quickly as possible.
We’ll provide an update next week with the status of the shipment.
We have an update on the Massdrop Vast Curved Gaming Monitor. The monitors are in transit to our warehouse in New Jersey, and once they arrive they will go through the receiving and quality control check process. We wanted to give everyone a heads up that the timeline will be tight, and we’ll be cutting it close for all units to ship on 1/18. We’re pretty confident that the monitors will start shipping on 1/18, however we estimate that the shipment will span over a few days.
We are still aiming to have all units ship on 1/18, and we’re working with the warehouse to prioritize this. We apologize for this potential slight delay, and we’ll provide an update on 1/18 with the current shipping status.
Thanks for the update. Don't rush through that QC just to hit the deadline though.
Will we get a tracking number when it ship?
Good point, better not rush QC given how major of a PITA it would be to ship this thing back.
Agreed; I'd rather wait a few days more and actually receive a monitor that works as advertised than to have something missed during QC. Please, take your time!
Yes, you will receive a tracking number once it ships.
are you guys doing another drop? if so can we get any idea when it will launch next.
you can skip the QC for the one shipping to 1600 Pennsylvania Ave.
I work near the complex your warehouse distributor is , can I just pick mine up. Please
Is there any hints on when the next time This drop will be available? it looks to me like 8389 users have requested this product since the last drop, Currently in "college
and wasnt able to get to the last drop ;(
I now realize i may be wasting my time hoping for this monitor to drop, as i doubt ill be able to get it in time with my schedule, But a man can dream, January 18 i believe is the estimated ship date that for the current drop of VAST monitors, Will there be another drop after the current are all shipped out and done with? I know, I know. This is probably super annoying But looking at this monitor is just exciting! and i really cant wait.
Awh, OKAYyYY ill have to deal with my 2 monitor setup for another week ): honestly when i read through the email fast i thought they said they were literally shipping them with a ship to my state (completely ignoring any other state being landlocked) and then realizing they meant from wherever they were manufactured.
Climate Change affects gamers. Call your Congresspeople. :( I guess I'll just have to stick with my piddly 27 inch another coupla weeks
I uhh dont think its climate change.... Maybe something they call weather....
Your lucky, I sold my monitors to pay for the Vast and had to go back yo my old old old monitor for the time being :-(
Ouch.... itll be worth it im hoping
Take your time to make sure you're delivering a quality product for the first-ever massdrop monitor.
It's not worth cutting corners and rushing to meet a deadline. We can wait a bit (if delays continue maybe throw in some massdrop credit or something to compensate, but don't rush delivery).
Well this news really sucks. So basically we wont be seeing this in our hands till February
*shruging neutral face emoji*
No kidding.... Paid 3 months ago and still have nothing to show for it. I knew it was going to take a while to ship, but delaying it makes it that much worse. They should just overestimate the shipment date and surprise people by saying it shipped early.
March for me, 3rd world problems, whatever. Saving few hundreds bucks at expense of shitton of time.
So they're not shipping next week.
There's no Massdrop lets millions of dollars of product through a port and have no idea where it is or when it's getting somewhere through the process. If there was a delay it was determined long before yesterday as it takes a significant amount of time to get product off a ship, through the port, through customs, to a US carrier, shipped across the US, then through the US Massdrop facility's testing/verification and re-packaging process. All of those times are known, which means the only reason "we don't know when its shipping" is because you don't want to say when the real ship date is or you genuinely have no idea when it's arriving, and that's even scarier because it means you don't have a logistics tracking system in place.
Agreed, for them to tell us now about the delay with the vessel and be delayed by a week. Something seems off. and they won’t respond to your message
doh, man one more week without a monitor lolz.
at least they didn't sink or anything.
you mean 1st world problems? I don't think 3rd world worries about 35" monitor, CURVED at that. more like clean drinking water.
that's how lucky and fortunate you ppl are!
I don't know about that, for R&D we ship and use 4G LTE testing equipment sh*t all the time from/to france and all we get is a stinking tracking number with K&N for stuff that is $300k+(unless you want to pay premium for GPS tracker or even more for contact with actual carrier) then they call us when it gets to customs and we have to fill and refill godless amounts of paperwork like "is there a computer chip" "can the computer chip do encryption" and about 50 more mindless and funny questions like that. MD prolly wont know what happened until the shipper receives it through the port and can scan it. then we can hope they already have their customs/import paperwork done and the container wasn't sitting next to some chemical/restricted material as that will ring all sorts of bells.
you don't realize the monitors you buy anywhere else has been through this process and sitting on shelves for weeks if not months, WE ARE ON THE BLEADING EDGE OF THE IMPORT/EXPORT process here. I was surprised they only slipped by a week. the actual on water time is only about a 12-14 days, but guessing that end date back on October is the true scary stuff
But that's sorta the point - if they "just found out" that means it just got off a boat. Let's say customs and port takes a week, then 3 days transit, then arrival and inventory at Massdrop HQ, then two days of testing and reboxing for individual shipment. If all of that is true then when they didn't get to Massdrop last week they aren't shipping em this week. If they "hope" to ship next week then they "hope" they arrive at massdrop this week. As its mid week that means in order for that to be possible they're already en route with a carrier and bill of lading, which massdrop would have to say "they'll be there by " XXX" but if they had that they'd know when they were going to ship.
You're gonna get your monitor... it'll all be fine.... no need for conspiracy theories. Seeing its your first drop i understand the skepticism but no worries, delays happen. Life moves on you'll get it.
That's not even my concern. My concern is open & honest customer relations. If there's a delay tell your customers and don't give them unrealistic expectations. I see this ALL the time with companies that don't have good logistics or get stuff from China (including massdrop previously).
Its not a conspiracy theory - and its not my first drop, just the first one for this account.
This is a really high profile drop as evidenced by the number of people requesting it again, so it needs to be handled well.
Who knows then. Maybe we will get them shipped at the end of next week...
They told us on the fifth it was running late
yeah, I get you. AND since this drop is in such real-time ordering/delivery it would be nice if they broke the timeline into sections and update on that.
shipped from manufacturer ----- on vessel/water ---- in customs ----- ground shipping to MD WH ------ testing ----- shipping.
now I know that the guys at MD have more drops than just one per their staff, but this post took less than 3 minutes *yes I timed it* still at 2:15 while I'm typing*
so yeah, now we hope they made the new "estimate" statement is really based on solid data of the shipment location and not assumptions.
Hooray! Just got my shipping tracking numbers. Can't wait to obsessively check them until my monitors arrive. =)
Are u trolling us or is this for real?
mine still say "stop looking at this every 5 minutes"
Is there any way to track our packages? I want to be sure someone is home to grab the Monitor!
Massdrop will send tracking info once the monitor is shipped I believe
lol you can track my package with me if you want.
rub it in bruh rub it in.....
btw, do you remember which buyer # you made? were you one of firsts or ?
you should have blurred your tracking number.
Shhh...I'm in the middle of redirecting his package :p j/k
tbh I don't remember, I think I got it a week or two after the drop started.
Nice! Just receive the update in my mail!
YAYAYAYAYAYYAYYAYAYAY, just got my tracking info! Crossing my fingers that I get it before the weekend for some awesome Star Citizen/Destiny 2 action!
EDIT: And FedEx servers are down :D
EDIT 2: And FedEx servers are back up and my monitor will be here in 4 days!
Lets put our buying date in here just to compare...
Mine is october 25 still nothing in my mail....
Oct, 18th and I have a tracking number
Sept. 29 and I've got a tracking number to Chicago.
So shipping is maybe more region based than order date based?
Maybe we could add our region to help discern a pattern...
I'm in canada
Nice congrats! Choooochooooo welcome to the hype train! Lol
I ordered on October 25th and I have a tracking number, should arrive this Thursday. Which is much faster than I would have expected (shipping wise).
Ordered Oct 31st and just got my tracking number, but not showing delivery date yet. I'm in northern California.
hehe MINE shipped too!
or at least that is the message I got, I believe that means they just made the label, last time a monitor too 5 days, so maybe Monday! :D
Thanks @AveryC @Will @massdrop!!!
Got my tracking number at 12:00 AM EST it made it to the facility by 8:00 PM EST and they have an estimated delivery date of this Friday I'm in Florida BTW.
Nice, Mine shows as arrived at shipping center at 8:30 and is expected to be in Chicago on Thursday.
Purchased mine on October 3rd, also in Canada (BC).
The drop status still says "Order placed with the vendor" so i'm guessing it hasn't shipped yet.
Kind of bummed since it will probably take longer to clear Canadian customs than it will US state lines.
Ahh... so antsy!
Order placed OCT 27, Just got a tracking number, in VA, USA.
I'm in the same boat as you but in the opposite side of the country... If I get it next week I'll be really happy but I'm not betting anything on that...
Ordered on October 17th, tracking number created but not made it to facility yet. I'm in Europe.
Just got my tracking number, i'm in Quebec Canada, shipped by UPS
Placed my order 26 October, got a tracking number at 10:13 PM EST last night, going to Central Virginia. Hasn't been picked up yet, but states delivery to be expected by 25Jan18.
Order place October 25, I'm in Québec. Just receive my tracking number!
According to tracking, mine was just delivered.
Hmm, maybe you can be the first reviewer on here to tell us what it's like. Might wanna check the bushes. Packages like to hide in them.
Waiting for your review! Congrats men!
hey ROMEOVILLE lol
I'm in chi, but mine still says "label created" but the scheduled delivery is also unchanged! Thu EOD....
but yours is already almost there..... :(
Can't wait to start seeing some of those hands on reviews!
Got mine in the mail today and it’s awesome! All set up and ready to go in a few minutes. Coming from a 19” 768p monitor this thing is insane!
Damn, lucky you. Think you'll do a review?
What kind of footprint does the base take up? I’m concerned my desk might not have enough area in its current configuration so any measurements would really help! <3
Lol I won’t be publishing anything official but I can say that Linus’s review of the monitor is accurate, the menu system doesn’t function like he said though. They must have changed it because it works in a logical manner rather than the random none sense it was in the LTT video. Time will tell how it holds up but I still can’t believe it only cost me $550 the quality and specs.
Thanks for sharing. Any dead pixels or issues?
I've never done any videos but I'm open to making one once I get mine, but that won't be until next Tuesday at which point I think most people will already have theirs. I currently have a couple 27" Korean monitors running at 110hz, can't wait to get mine .
I don't have any dead pixels on mine. I'm down to hear how yours turns out!
Glad to hear yours doesn't have any dead pixels.
If I create a video, I'll post a link here. No promises :)
lol I had to completely rearrange my desk for it. Never had monitor near this size. For measurements, here's a few:
base: 18.5 inches wide, 10 inches deep, and 18 inches high.
monitor: at its lowest its about 4 inches off the desk. the panel is 33 inches wide. the panel is 15 inches tall (19 if you count from the desk as it's lowest)
i rounded up to the nearest half inch with the base measurements. I assume you like a little breathing room around the display. The other measurements for the panel came out to round numbers. if you need any specific stuff like vertical arrangement or something just let me know and ill check it out for ya. Hope this helped!
Mine does not have any dead pixels either
sorry about the camera flash, but didn't have enough light in the room.
bezel seems a bit thicker and more rounded than expected.
i hope that's the lighting. ;-;
I just got my Vast today. Are you using the display port by any chance? I couldn't get Windows to boot into it. The only way for Windows to get a picture are:
(1) HDMI connection
(2) Vast connect via DP while having my old monitor connects via HDMI
In all cases, I am able to see the POST messages. I am using a Gigabyte Aorus 1080ti extreme . I also tried a different DP cable. Any tips or tricks will be appreciated!
Wait, I may have some stuck pixels
Yeah, the part about the weird menu were all the reviewers doing a poor/lazy job. Massdrop gave all reviewers a note with the test monitors, where they wrote that menu buttons were just a prototype and would be fixed in final product
Do you think they are tiny enough that you won't notice then under regular use?
I'll notice them (but I'm sensitive to dead pixels), but it took me a while to notice them using pixel buddy as in alot of the colors it blended in quite well, but I did contact support just to see if there is any fix or if I can exchange for a new panel, as it is supposed to be a perfect pixel display. The dead pixels may bother me after a while, but everything else seems good. As I can't notice any visible ghosting and colors out of the box seem pretty good.
Hi spartan, had that problem with my old gaming monitor, but i fixed it easy at least that one time. I used this youtube guide.
... But I just displayed a gif in solid color (fullscreen) where it switched between different rgb color and let it run for a couple of hours every day for a week and the pixels turned on finally.. hope this helps :)
I'm running mine on HDMI at the moment. Waiting on parts to come in the mail for my new PC to run DP. i can set up a test bench and plug it in to see if it posts and stuff later. for now probably just try and see what others say about it. try and get some info. the internet is a vast place and I'm sure there's an answer hiding somewhere for you. I wish you best of luck my friend!
Thanks, but it didn't seem to work for me. I tried the sound and flashlight option as well as the switching option, It may go away overtime, but for the moment I am stuck with it.
You have run it a couple of hour everyday for a week already? Damn you're fast!
Damn. That sucks. Hopefully that Youtube guide will fix those pixels.
Essentially we're pretty screwed if we get a dead pixel. Meaning we can only get our money back and not exchange it. Sound like MD didn't think about ordering extra monitors in case something like this happened.
That might be, i dont know, never tried the flashlight thing, just the part about using different colors. As i wrote i used a gif video with solid color switching for a week, and that worked. My buddy also did it with his laptop screen, and it also worked for him with changing the colors on display really fast. In his case he had 7 stuck pixel now he only has two, but those seem to be completely dead. Its worth a try.
Color change is a known method, but the flashlight and sound is 100% BS.
Okai, good thing i never tried that method, i would have looked like a idiot then :)
But yes the color change method worked, i know linus on youtube have fixed some of his monitors that way.
Yeah I plan to run it for a while, but at the moment it's stuck and it doesn't look like an easy fix. The good thing is that I do not notice it with gaming. The wierd issue I'm having now is that if I change the resolution or refresh rate the monitor will stop registering a signal and will not detect my pc until I reboot. May be the cable, I'll change that out if it happens again.
Hey, I'm using it right now, but I'm having problems. The monitor pnly has the option to run at 2560 X 1440p, and I can't see a way to fix it! Anyone know how?
Yeah, it seemed odd as I never heard of that one before but I thought I would give it a try. I agree it's bs, I'm leaving a flashing screen over the deadpixels to see if it will fix it for now. Will let you know if I make any progress.
Are you using display port?
Hey there, I'm checking with the manufacture about your issue. I'll keep you updated on what we can do to help you out.
Mine is supposed to arrive Friday! Faster than expected!
I bought on Oct 10 and getting it on Jan 26 end of day (in Toronto)
Toronto here - I see it moved from DHL to Canada Post but no estimated delivery date. Let me know how you get on with the delivery itself.
My package is with UPS, but then it's still in Louisville, KY, and still schedule for 26 end of day.
Well they said the menu was not the final version and ltt omitted to talk about that.
Mine is getting delivered to denmark on monday :)
Got my Canada Post tracking number - shows as Card for Pick Up and COD (I assume for customs fees). Still no estimated delivery date - interestingly enough, mine went through New Jersey.
I would be curious to see what the custom fees were.
Amount of Duties and/or Taxes:100.34 CAD
Thanks Fusface for the swift reply!
Yup, using displayport! Tried it in both windows and MacOS, the OS sees the display in both, but the display always says no signal.
Really frustrating, since I paid a lot of money for this, and expected it to work.
EDIT: Okay, now it works just fine, except for one thing: it only runs at 2560x1440, at only at 60 hz.
Just a little while ago it was running at 3440X1440, but only at 45 hz. What is going on...
Hey there, our CS team should be reaching out to take care of you.
Hey, I'm having major issues with mine right now. Any ideas for a fix?
What graphics card/PC are you using, As it sounds like it may be hardware/software related. Make sure in the osd that displayport 1.2 is selected, don't know if that's the problem. But it sounds like something is limiting the bandwidth of your monitor, so I would try that first.
I'm using a 2017 macbook pro with a usb-c to displayport cable. The monitor is set to displayport 1.2. the weird thing is that it works fine with HDMI with another laptop, but 21:9 doesn't work over displayport on mine.
I just came here to mention this. Like what the heck man?
You got 100.34? Was your shipped via UPS as well? I got $138.72 and another guy for $146.XX... wtf is going on?
114.04 CAD with ups.. It is just me or they claim they had a agreement on duty and it was supposed to be around 43$?
Heard back from customer support, it looks like they are going to send a replacement.
Thanks for all the help .
I'm submitting a support ticket right now to see if they know anything. The fact that all our duty/tax numbers are different seems super shady. I personally despise UPS. Everything I've ever gotten through them has been late, fucked up, or both. If we are meant to pay some kind of duty/tax, you think it would be the same number across the board, right? Like, we all paid the same amount of money for it. It's valued at the same thing...
I mentioned above but ya my package is shipped with UPS and in Toronto. It could be the variation in taxes in different provinces in Canada.
UPS charge a 'on top' fee of 11$...for nothing.... I hate them...
Yeah the tax rate difference between ON and BC is literally 1%. I feel like we're getting cheesed here.
Found the link to the post @Will made about the expected duty being around $46 CAD. @WSDylan @JeeTheMen @Fusface