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Showing 1 of 1256 conversations about:
Massdrop x Sennheiser PC37X Gaming Headset
LoveMortuus
4
Jul 9, 2019
WARNING!!! On the massdrop details page for this product it says that the mic is noise-canceling, because I didn't know how to turn that feature on, I decided to contact Sennheiser, and they've informed me that this headset PC37X does NOT have any noise-canceling features and that I should request a recall on my device immediately and as loudly as possible.
Don't get me wrong, the headset sounds really good, and you can wear them for as long as you want, because they are that comfortable, but the mic will pick up EVERY sound around you that it can, and you have to position it away from your mouth, kinda in front of your eye so that your breathing doesn't get picked up by the mic...
The build quality is also amazing, really a good product, but I still feel a bit cheated, specially because I've probably spent a good amount of hours researching on how to turn on the noise-canceling feature, and how does it even work when the headset doesn't get any additional power...
PC37X are good, but they DO NOT have NOISE-CANCELING ability/feature!
Image added to show where the error is.
erickong
7412
Audiophile Moderator
Jul 9, 2019
LoveMortuus"The noise-canceling microphone harkens back to microphones that were originally invented for aviators as part of Sennheiser’s first compact mic project. Designed for high-volume, low-distance recording, the mic is optimized to handle unpleasant pops and hisses—great for Skype calls and video chatting. Many games today are actually recorded with Sennheiser equipment, which speaks to the quality of Sennheiser’s microphone capsule. Plus, the mic mutes by simply rotating it up, creating a satisfying click so you can feel when it’s been muted."
That's from the overview for the headset. Would noise filtering be a better choice of words?
LoveMortuus
4
Jul 9, 2019
erickongIt doesn't matter which words you chose, because it does neither.
Both are misleading, it doesn't cancel nor filter the noise.
Sennheiser
591
Sennheiser
Jul 9, 2019
LoveMortuusLoveMortuus,
Your experience does sound frustrating, and we’d like to help provide a little additional information.
Passive noise cancellation is an effort of cancelling a % of unwanted noise, improving the contrast between the pickup of your voice vs “noise.” The PXC37X was packaged without digital electronics so that you could choose your own (with software or soundcards), while providing the best “passive” rejection of noise besides your voice.
The PXC37X, like all our gaming headsets, uses a unidirectional microphone, with what is known as a “Cartioid pickup pattern.” Such a microphone design is sensitive to one direction of sound approaching it, while “cancelling” or rejecting sounds from other angles with much lower sensitivity. It does not contain any electronics or computer processing to cut out breathing or environmental noise, however the mechanical design does make it far more sensitive to sounds arriving from the direction of your face.
In addition to direction, the overall sensitivity of the mic was tuned down to optimize for sounds coming from close to the microphone. Sounds lose energy (and volume) over distance, so there is a sensitivity sweet spot where there is plenty of pickup for your voice and more rejection of quieter sounds. This ensures you will still be heard clearly over sounds with less volume than your voice.
Your best performance will come from positioning the microphone above or below the path of air in your breath, and using a good ADC (mic input). Hopefully this description provides better clarity for how your headset’s microphone functions.
LoveMortuus
4
Jul 10, 2019
SennheiserMy problem is that the details of the PC37X says that the mic has noise-canceling, which it doesn't. Because if it did, then every cardioid mic could claim that they are noise-canceling, which they aren't. Avoiding noise is not canceling noise. I'm not saying that the headset is bad, it's not, it's really good and comfortable. What I'm saying is that the details page of the headset is misleading, it advertises a feature which it doesn't have, and in many countries that's illegal. All I want to achieve here is for drop.com to remove "Pick-up pattern: Noise-canceling" because it's not true. Noise-canceling isn't a pick-up pattern, and the headset doesn't have noise-canceling. Many people including me, will see that and think that this headset has noise-canceling features, and buy the headset, and then when the try to turn on these feature they will be sad and angry that they've been tricked, and Sennheiser have it's name tainted, which I don't want, I love Sennheiser, I have HD202, PC310, PC37X and BT 4.40, which is why I contacted Sennheiser via mail to ask about this problem, and they said that they are sorry about what is written here and that everything that is written here is Massdrop fault. People don't know that, and when they will buy this product they will think that they've been ripped by Sennheiser not by Massdrop, at least I did. Which was the reason for the original post. I don't want a refund, I just want that the details page is corrected, so that people aren't mislead to buying A when they wanted B.
Sorry for wasting your time Sennheiser, I love you.
Massdrop/Drop should fix this.
Sennheiser
591
Sennheiser
Jul 10, 2019
LoveMortuusHey LoveMortuus,
You are not a waste of time! :D
We realize we didn’t have to stick out our necks here, but full disclosure: we also refer to our headset microphones as “noise cancelling” on our own website for many of our headsets, from the PC373D to the GSP 600. The cartioid pattern mics “passively” cancel noise to a certain extent (especially so from certain directions), just like closed headphones can block noise up to a certain volume.
You are correct, the headset doesn’t perform any processing. You can use the PXC37X in conjunction with a soundcard or post-production software (like Apple’s or Adobe’s video and audio editing software) to digitally silence a mic when the audible dB is below a certain threshold, or use a noise filtering algorithm, and fortunately there will be generally less filtering to have to do (and therefore a less robotic sounding voice) due to the passive noise rejection design of the headset.
Unfortunately, no solution is perfect yet, but we try our best and try to give you options, while keeping the PC37X at an easily accessible price. Thank you again for your passionate defense of us and gamers looking at our headset, and your understanding that the pursuit of the “ideal” is still ongoing.
(Edited)
Evshrug
3776
Community
Jul 10, 2019
LoveMortuus“Noise Isolating Microphone” would probably be the best term, but hey, language translation is an imperfect art.
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