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Showing 1 of 4 conversations about:
OkieHomie
0
May 8, 2024
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ChvhfGood question. I cannot find any information on this camera.
MaxFNPower
2
Keyboard Club Member
May 29, 2024
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ChvhfI'll try to say something when I get mine. Was supposed to be delivered today but never was and the carrier took a picture of some dirt in a construction site next to some fresh concrete, so IDKWTF is going on, the package wasn't in the picture either.
Uranium1128
6
May 30, 2024
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ChvhfI received mine yesterday and think it's garbage. The video quality and focus is worse than my 1080p webcam. The focus can't seem to get a clear image. The built in light bar is too close to the image sensor and washes out the image (assuming this is fixed by the stick on lens cap). The threads for the tripod are too big for the tripod so it just kinda slides on and wobbles.
I've tried to find drivers online thinking maybe I'm missing something but there's zero online support for this that I can find. I'm emailing support to see if there's something that can fix the focus issue... and if that doesn't work I'm returning it.
samuelkwest
15
Jun 5, 2024
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Uranium1128I sent a support request for a refund, clearly spelling out that the basis for my request was that the item was not-as-advertised (60fps vs 30fps for 4K) and received a rejection on the first try:
"After reviewing your order, we are unable to facilitate a return for the Monster Vision Insight Focus Premium 4K UHD Webcam as we only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Any issues must be reported within 30 days of delivery."
I have responded with a more forceful demand, and included my explicit reasoning:
In the SPEC table, that is included in your message to me, the resolution and frame rate are specified as:
- Resolution: 3084 x 2160 (4K) (sic)
- Frame rate: 60 fps
However, after receiving the camera I discovered, from the packaging, that the frame rate is actually:
- 30 FPS @ 4K Ultra HD (up to 3840 x 2160p)
- 60/30 FPS @ 1080p Full HD (up to 1920 x 1080p)
This is, clearly, NOT AS ADVERTISED... I purchased the Monster Vision™ Insight Focus Premium 4K UHD Webcam from Drop because you said that the frame rate/resolution was 60 fps at 3084 x 2160 (4K) (sic), but the camera, according to Monster®, has a frame rate of 30fps at 3840 x 2160p.I hope that this gets a more focused response. That is, I hope that the representative is explicit in explaining why the differences above do not constitute 'not-as-advertised'. Have you (or anyone else) tried to get a refund? I'll post back on progress. = s.west
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