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Showing 1 of 226 conversations about:
m4rkbr0wn
153
Aug 9, 2016
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elimelendez
2201
Aug 9, 2016
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m4rkbr0wn@m4rkbr0wn Please contact our community support team using the “Contact Support” button in your transactions page (http://massdrop.com/transactions). They will be happy to help!
nixeus
187
Nixeus
Aug 9, 2016
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m4rkbr0wnWe apologize for the issue you are experiencing. Our tech support contact information is on the quick start guide. If you need warranty service please contact us. Thank-you!
AkumaKurono
347
Aug 9, 2016
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nixeusI just received 2 of your mice today. I went ahead and got 1 black and 1 white. Unfortunately the white one I got seems to have a bad sensor to where the sensor skips and stops moving altogether when I move the mice slow. The black version I got works just fine and I'm using a Steelseries QcK+ mouse pad.
nixeus
187
Nixeus
Aug 9, 2016
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AkumaKuronoWere both mice plugged in at the same time? If it is try disconnecting the other one. If that does not resolve the issue please contact us at techsupport@nixeus.com - if possible please provide a video to show the issue. I'm using a QcK+ mouse pad too for our mice and it works great with that mousepad. Thank-you!
AkumaKurono
347
Aug 9, 2016
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nixeusOnly one mouse was plugged in at the time of my tests. I went ahead and contacted massdrop support. Maybe I'll get a quick RMA through them first
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I have experienced my first issue with my mouse, The middle mouse button on my mouse registers as a double press when I single press it sometimes.
For example if I am opening a tab in a new tab with the middle mouse on my browser it will open up 2 of the same tab on a single press, sometimes it does this and sometimes it doesn't register at all.