bighocThey will wait as long as possible to respond. The email will most likely hit your junk. If it takes two weeks to a month to get a response it’s because they hope you give up. If you dont Respond in a certain amount of time they can just automatically close your ticket. If they have too many issues to assess that means they either won’t hire more assistance or they have a faulty service that messes up often. Either way we lose.