Popov Leather Card Holder Discussions | Drop

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Dec 16, 2014

I got an empty package from Massdrop. It had the package form in it that said that the cardholder was in there, and it obviously wasn't in there at all. Has this happened to anyone else?

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Mark

3186

Admin User

Dec 16, 2014

darknessiscomingDid the packaging look like it had been tampered with? We've had an increased number of cases of mail theft recently at support@massdrop.com. Usually the package is torn in a corner or something like that...

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darknessiscoming

Dec 17, 2014

MarkIt did not have any tears. But the flap of the bubble envelope was sealed with tape. I don't remember whether the envelope's self-adhesive was still sealed. What can we do about this?

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IanAnderson

2590

Dec 18, 2014

darknessiscomingI would email support@massdrop.com right away and they'll help you sort this out. Sorry to hear that this happened!

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darknessiscoming

Dec 18, 2014

IanAndersonI did that two days ago and have gotten no response, so I came here. You guys are far more responsive than whoever's behind the support. I'll try another e-mail.

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