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Showing 1 of 23 conversations about:
Tyler
2438
Apr 15, 2016
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Getf
31
Apr 15, 2016
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TylerTyler, thank you for the updates. This is very unfortunate news.
This is very discouraging when a drop appears as simple as ordering 4 cameras, and no other options to complicate the order is going to be delayed 3+ weeks. As a huge proponent of both Massdrop and this this camera this was very disappointing news. These have been in stock from Ricoh US the entire duration of the drop, so I'm assuming that they are not the supplier to Massdrop for this.
What is Massdrop doing to retain me as a customer? A little transparency into the matter would be helpful, because it is very hard to accept the fact that a communications breakdown is the reason for such a long delay coming from a company whose business model is hinged on B2B communication and negotiations. I've obviously canceled my order, and will have to seriously consider whether or not to give business here again.
This is very discouraging when a drop appears as simple as ordering 4 cameras, and no other options to complicate the order is going to be delayed 3+ weeks. As a huge proponent of both Massdrop and this this camera this was very disappointing news. These have been in stock from Ricoh US the entire duration of the drop, so I'm assuming that they are not the supplier to Massdrop for this.
What is Massdrop doing to retain me as a customer? A little transparency into the matter would be helpful, because it is very hard to accept the fact that a communications breakdown is the reason for such a long delay coming from a company whose business model is hinged on B2B communication and negotiations. I've obviously canceled my order, and will have to seriously consider whether or not to give business here again.
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Again, we certainly understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (massdrop.com/transactions).
You can expect an update from us on 4/21 or sooner if something comes up.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).