Click to view our Accessibility Statement or contact us with accessibility-related questions
Tyler
2438
Apr 18, 2016
We've just received additional insight from the vendor regarding the group's order and here's where we're at:
Shortly after the drop ended we placed the group's order and the vendor confirmed the available quantities. We were later informed that all units had been prepared for shipment and were en route to our warehouse. Soon after, we learned that this notification and tracking was actually for a similar order and the Ricoh GR II's were not included as a part of it .
The vendor acknowledged the mistake and only now informed us that they are unable to provide an accurate timetable for when these cameras will be able to ship. With this uncertainty in mind, we have decided the best course of action for the community is to cancel the drop and issue full refunds to each member. This decision is never an easy one and we have put future drops with this vendor on hold until they demonstrate process changes to eliminate this issue from happening again.
Refunds will be applied to your payment method within 1-3 business days. If you'd like further information about how we handle situations like this, you can visit the following link: https://helpdesk.massdrop.com/hc/en-us/articles/217618637-Why-did-Massdrop-cancel-the-drop-
Thanks once again for your patience and support of the Photography community. Your involvement is so valuable as we continue to grow and improve the experience for all members.