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Showing 1 of 297 conversations about:
jwatson6
5
Mar 30, 2016
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IanAnderson
2590
Mar 30, 2016
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jwatson6If there's an issue with your order, reach out to customer support at massdrop.com/support and they'll help you out!
jwatson6
5
Mar 30, 2016
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IanAndersonThanks for the input Ian. I have submitted a request for assistance. Very disappointing! The watch & packaging appear pristine, but it simply will not run.
TylerSF
2
May 1, 2016
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IanAndersonNot to blame the user, but when you say you gave it a wind, do you mean one turn? Or like, 30 turns? If it's your first automatic, they do require being wound up at first, especially if you weren't actively moving around to have the automatic winding kick in. If you just shook it once. Or wound it once and went back to typing or sitting still, it'll certainly run out of power reserve in little time. Try fully winding it and see if it doesn't last a full day.
jwatson6
5
May 1, 2016
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IanAndersonCredit where credit is due... I contacted support and was immediately given an RMA & the option of a full refund or a replacement (seems they had a few extra on hand): I opted for a replacement. Replacement took several weeks, & I'll admit to being a bit antsy, but the new watch is fine. Thanks Ian for the advice & Massdrop for following through.
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Also, doesn't work for crap.
I set the time and date, gave it brisk back and forth shake to get the mechanism going & off I went. Fifteen minutes later noticed it wasn't running. Studied the manual & I saw where you can also manually wind it (especially if it had run all the way down). So, gave it a moderate wind, seemed to be working okay.
About an hour later I checked and it had lost 30 minutes. Repeated twice more with same results.
Sorry, hate to say it, but feeling pretty scammed at the moment.