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Showing 1 of 144 conversations about:
pb239
12
Apr 7, 2016
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d133, I did receive my RMA and UPS paid postage but not before I had to, "Please send me a photo or video including everything you received including the packaging and packing slip." A hoop to get my money back, personally I would not fix anything on a $350 product, I would demand my money back. I think I am done with Mass Drop the daily emails annoy me and the quality control doesn't appear that high.
pb239
12
Apr 8, 2016
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d133I realize you are not part of Massdrop. My comment about not fixing anything was to Heavy Duty with some ring being out of alignment. I have packaged and shipped back my faulty watch. Today I received an email asking if I needed help with the RMA. That was nice, but they wanted my phone number, they didn't give me a phone number. Don't call us we'll call you, at our convenience. I guess that may be better then being put on hold. My business is emergency response, what happens if I can't take their call do I get called back? What was with the photos and the picture of their packing slip? They monitor the discussions maybe they can answer these questions.
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