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Showing 1 of 6 conversations about:
jbuddha
0
Nov 30, 2017
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I have just received my stands (Ordered 2qty) and also received the wrong units(weighted base). I have taken pictures of the product and emailed the vendor. Hopefully this gets corrected soon.
jbuddha
0
Dec 2, 2017
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jbuddhaSo I just got a reply from Tony saying they’re out of stock with the correct mounts. I have the option of keeping the stand with a $5 refund or return them for the full amount. Looks like they’re getting shipped back today. Too bad, I was looking forward to using the stand at work. On the plus side, the response time was quick from the mass drop team.
MrCobraBubbles
44
Dec 6, 2017
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jbuddhaThese were the options i was given by Massdrop when i contacted customer support and sent them pictures of what i received
" A.) You can return your entire unit for a refund at no additional cost to you. B.) You can keep your order as-is and we can issue a partial refund for $17.50 USD. "
a half refund is respectable when this is a pretty big slip up that could have been easily resolved if they checked the boxes before shipping it out to us. it covers the cost of ordering and shipping the needed parts from Vivo ("Yes we can send the clamp and clamp base. The cost is $5.00 plus $7.00 shipping.") plus compensate for the lost time spent on needing to contact Vivo in the first place.
" A.) You can return your entire unit for a refund at no additional cost to you. B.) You can keep your order as-is and we can issue a partial refund for $17.50 USD. "
a half refund is respectable when this is a pretty big slip up that could have been easily resolved if they checked the boxes before shipping it out to us. it covers the cost of ordering and shipping the needed parts from Vivo ("Yes we can send the clamp and clamp base. The cost is $5.00 plus $7.00 shipping.") plus compensate for the lost time spent on needing to contact Vivo in the first place.
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