Why my opinion on this site has changed
I apologize for any jimmies that may be rustled by this post, but I feel like this needs some attention. I used to LOVE Massdrop when I first got into the hobby of mechanical keyboards. I always wanted these fancy GMK and SA keycap sets and Massdrop seemed like the best place to get them, all other group buys are usually ran by a single person, seemed a lot less reliable to me at the time.
My opinion has pretty much pulled a complete 180 at this point. I used to defend MD as much as I possibly could, I figured people were just complaining cause they didn't understand MD isn't the actual manufacturer of these high-end keycap sets or custom keyboards and people didn't want to wait. Now I realize that while there are still (and will always be) people who complain about this, Massdrop needs some SERIOUS customer service improvement.
Here's the reddit post & linked imgur album that caused me to want to write up this post in the first place (this is not me):
I have only had ONE negative experience with Massdrop so far, and that was with the Yanbo's closet miscounted inventory fiasco. I understand it was an honest mistake, I was grateful to even get a chance at anything during that event. I did get over it. I'm still ordering stuff from here (exclusives only, nothing else is worth it anymore IMO), but whenever I think about it, it's the cookie-cutter customer service response that really upset me back at that time.
What happened to the OP of this reddit post is WAY worse, and I can't even imagine how I would feel reading that bullshit response after that happened to me. I understand the security issue, but they really couldn't contact them beforehand? Or do anything to ensure he could still PAY for the item that he won't have another chance at for WHO KNOWS how long?
To me, this makes it seem like Massdrop truly doesn't care about their customers. Nothing is more disrespectful to me. They get more flak than they deserve for things that actually aren't their fault, but their customer service needs some serious work.