I recently ordered the Aune X7S amplifier. Was really looking forward to receiving it despite having to pay almost 1/3 more than the Drop price to import it into the UK.
Well I received it today and it was inoperable. It would have been dangerous to power it on. On informing Drop (formerly Massdrop) of the condition they said it "was not covered by warranty" despite being a new device and that all they could do was offer a refund without the import taxes. Net result I had to eat 30% of the original cost.
OK so the Aune X7S is only $180, so I ate $60. But if I had ordered something in the $1,000 range I would have eaten $300+ for a product that does not work and is dangerous. This is totally unacceptable on any level.
I expected more from Drop but was literally dropped in it. Just very poor. Very disappointed.