Having Issues With Lack of Support From Customer Service and Missing Item
Hello everyone, I am here because I do not know what else I can do at this point. For a little background, I purchased a headset back when Drop had their competing Amazon Prime Day sale. It was my first purchase ever from this company but I saw a good deal mentioned by a YouTuber and made the jump to purchase on sale. The product was definitely not cheap ($419) but in comparison to the cost before sale ($529), I thought it would be worth it. Fast forward a few days, I get a notification that shipment from carrier (UPS) would be delayed. I did not think much of it but followed up with it and update stated delivery scheduled to Friday, two days later than what was originally scheduled. Friday comes but no package. What's more concerning is that when I checked my email, Drop sent me something saying it was delivered Thursday. Apparently, the carrier changed from UPS to USPS without any explanation or notification as to why. Concerned, I asked my neighbors and leasing office if anything...
Jul 30, 2022