Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
I'd like to upgrade the audio quality by buying a digital audio player, around 200 - 300$. I was looking around the web for recommended players at that price range and the two that sticked out are the Fiio X5 2nd generation, or the iBasso DX80.
I'd like to know if they're worth their price (considering my headphones which I don't intend to upgrade soon), and maybe if there are other good options that maybe we can get a Massdrop for :)
Thanks in advance!