Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
- Setup: PC --> SMSL SU-8 v2 (RCA out) --> RCA output switch output 1 (RCA out) --> THX AAA 789 --> HD600 (XLR)
- Note: RCA output switch output 2 (RCA out) --> iLoud MM speakers
- Player App: Foobar 2000
- Issue: When I stop the track completely and play, the audio doesn't start up simultaneously, instead it pops with some distortion on right channel first(with a bit of a pulse-ish feeling) then probably a quarter second after left kicks in and then everything goes on fine. However same track if I drag the time block back to start from beginning, both channel starts simultaneously and smoothly. It is as if the starting signal caught the amp off-guarded
- Troubleshooting done:
- I tried the speakers which are at equivalent hierarchy as the amp, this issue didn't occur, so unlikely issue with DAC output
- I also skipped the RCA output switch to directly hook my DAC with AMP, this issue persists, so it is not problem with my switch
- Tried using 6.5mm SE end and XLR end on my HD600 to connect to 789, both have this issue
- Also swapped Foobar with some other lossless players, same issue persists
Any thoughts on what could be the reason? Should I try XLR connection between SU-8 and 789 (that's pretty much the last idea I can think of)? Thanks in advance.