Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
I'll be using them with my computer that has a crappy Intel motherboard (DH67CL). It has a bad USB bus or something because when I used USB headphones in the past, I could hear the signals from my mouse. What I'm left with is optical and standard 3.5mm jack.
Given that information, what recommendations are there for me for ways to get them set up? My budget is up to $120 since I don't have that much expendable cash and I want to use them when they arrive. Thanks for any help I receive!