Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
I know from past experience that Massdrop and head-fi have a pretty close relationship, but it would be very nice if we can get some more details of stuff you're selling on the drop page (rather than hunting for reviews). I've personally always really enjoyed the information I get on goldenears, and I typically use that as a reference (when possible, and I don't mind the terrible Google translate of the Korean site). I typically won't buy headphones unless I have some idea that I'll like the sound profile. I find many reviews too subjective and typically contain comparisons of products that I'm unfamiliar with. Without the sort of detail I'm really looking for, I'm lead to shrugging and thinking I don't to burn a few hundred dollars on a gamble . For those not familiar with goldenears here is an example from when they were still porting content from the Korean site to the English site:
Pics and details:
http://en.goldenears.net/index.php?mid=GR_Earphones&document_srl=56859
Measurements:
http://en.goldenears.net/index.php?mid=GR_Earphones&document_srl=57025
What do you guys think about getting some more data on these drops?
Thanks for reading!