Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
I know from past experience that Massdrop and head-fi have a pretty close relationship, but it would be very nice if we can get some more details of stuff you're selling on the drop page (rather than hunting for reviews). I've personally always really enjoyed the information I get on goldenears, and I typically use that as a reference (when possible, and I don't mind the terrible Google translate of the Korean site). I typically won't buy headphones unless I have some idea that I'll like the sound profile. I find many reviews too subjective and typically contain comparisons of products that I'm unfamiliar with. Without the sort of detail I'm really looking for, I'm lead to shrugging and thinking I don't to burn a few hundred dollars on a gamble . For those not familiar with goldenears here is an example from when they were still porting content from the Korean site to the English site:
Pics and details:
http://en.goldenears.net/index.php?mid=GR_Earphones&document_srl=56859
Measurements:
http://en.goldenears.net/index.php?mid=GR_Earphones&document_srl=57025
What do you guys think about getting some more data on these drops?
Thanks for reading!