Aquacy Hei Matau Automatic ETA 300M Dive Watch Discussions | Drop

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Aquacy Hei Matau Automatic ETA 300M Dive Watch

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Aquacy Hei Matau Automatic ETA 300M Dive Watch

planb10113

352

Oct 1, 2019

I feel I should chime in here because I had an identical experience as @Wanton86 with a multi-piece abalone face (Miyota movement). After commenting on Drop, I was quickly replied to by Aquacy providing an email address to contact. After sending the email with pictures of the face, I got a response in less than 24 hours with a return shipping label. Took about 3-4 weeks from there for me to get my replacement. While the communication from Aquacy on here may come across to some as defensive, my experience found them to be honest and genuinely interested in making me happy with my purchase. As a side note, I got the sense that they are a relatively small operation reliant on positive reviews to help spread and bolster their brand. While by no means do I think that alone is reason enough to positively review them, I do feel it explains why, in my experience, they are so focused on providing such quality customer support

RayF

22220

Oct 2, 2019

planb10113Sounds legit, had a happy ending too.

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MarPabl

1088

Oct 5, 2019

planb10113Do you have the link for that conversation (After commenting on Drop...)? I wasn't able to find it...

(Edited)

TwentySixAnd

1305

Oct 23, 2019

planb10113I doubt that they are 'reliant on positive reviews to help spread and bolster their brand' given how they publicly react to criticism

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RayF

22220

Oct 23, 2019

TwentySixAndSo true--when he insisted he wasn't a one-man shop, but actually had "employees" I suggested he let them handle customer service and public relations going forward. They couldn't do any worse!

(Edited)

TwentySixAnd

1305

Oct 23, 2019

RayFHahaha Literally doing nothing would be better from what I have seen of the shit show

Wanton86

Oct 25, 2019

planb10113Please see my updated review on the reviews tab for more information. MD locked my original thread so I wasn't able to reply to any of the comments.

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Wanton86

Oct 25, 2019

MarPablPlease see my updated review on the reviews tab for more information. MD locked my original thread so I wasn't able to reply to any of the comments.