Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Q: When is the release date/time of the PC38x? A: October 6th at 10AM PST. Q: When is the PC38x shipping? A: We have 1000 units of the PC38x at our warehouse, right now! For the first time ever, we are launching a Sennheiser Collaboration with immediate shipping(1)(2). After the first 1000 units are sold, we'll be collecting pre-orders for our next shipment, which is expected to arrive in a couple weeks. Q: How do I get the free Sennheiser Headphone Hanger(2)? A: Shortly before the launch of the product, you will receive an email with a promo code in it. After the product launches, add the PC38x to your cart and then [add the hanger via the addon-options, and finally] add the promo code on the checkout page. It will add the hanger to your cart and show the price of the hanger as "Free". [Oct 5th edit: behavior of our free coupon is a little different, so I've made edits to the instructions to reflect that]
Q: If I return the PC38x in the first 30 days because I don't like it, what happens to the hanger? A: You get to keep the hanger for free. Q: What is happening to the older PC37x model? A: This model will continue to be stocked and sold for the foreseeable future. Q: What is the price of the PC38x? A: $169 USD. Q: It's too yellow! A: In studio lighting the yellow is quite bright, but in regular use it's far more muted. Here's a screenshot of me using it on Zoom. Q: Take me to the reviews! A: Sure thing Hardware Canucks
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DMS Footnotes (1) Our warehouse is currently running 0-3 days behind on shipping orders depending on the order volumes on any given day. So if you place an order on Monday, you'll generally get a tracking number on Tues, Wed or Thurs. Our warehouse practices social distancing so we do not increase our labor (density of workers in the warehouse) in response to higher order volumes. Pro-tip: If you're in the USA, consider paying the extra $10 for expedited shipping because Fedex 2-day is so much more reliable than Fedex Smartpost (which is available for free). (2) Sennheiser shipped us 100 instead of 1000 hangers, so for most orders, you'll get the hanger in a second, separate shipment about a week later. (3) The claim-rate on the free hanger is around 60%, so people ordering units above 1000 have a chance at grabbing one until they run out! I will work on updating this doc as more questions bubble up in the discussions.