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HoffmanMyster
2954
Community
Jun 14, 2022
Stickied
It has come to our attention that a small portion of users are experiencing an accelerated rate of wear with the keycaps used on this board. For these users, the legends are wearing off within 2 weeks of regular use. This is both unexpected for this production technique and unacceptable from a user experience standpoint. In response to the feedback and response from these users, we are taking the following actions: 
  1. Any users experiencing premature fading of legends on the Keysterine keycap set will have their set replaced. Please contact the support team for a replacement set.  
  2. As part of our investigation, we analyzed a variety of different solvents and other potential root causes of the fading legends and have not identified any external factors that are contributing to the wear. 
  3. We have adjusted the manufacturing process to ensure that the caps have the most durable legends possible moving forward. Replacement sets will come from a newer batch which utilizes this updated printing method. 
We will continue to update this post if anything changes. Please feel free to ask any questions you may have here and we’ll do our best to answer. 
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