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Showing 1 of 572 conversations about:
Kevin
5434
Outreach
Apr 9, 2020
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Kevin
5434
Outreach
Apr 14, 2020
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MericanShitposterProbably 1-2 weeks, we're quite backlogged at the warehouse right now.
CorruptedTank
7
Apr 18, 2020
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KevinI didn’t order a kit that includes the 5% key but it still hasn’t shipped?
n3tc4t
16
Apr 19, 2020
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Kevinwell this makes sense. i was wondering why the shipping notice wasnt changing. i understand the holding back of the set, but will there be official updates to the shipping date estimates under our transactions? for reference i got cyberdeck from the extras last month.
radmedov
283
Apr 21, 2020
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Kevin@Kevin Any shipping ETA for those who didn't order Cyberdeck??? Would be cool if you posted any update.
(Edited)
zepled112
83
Apr 21, 2020
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Kevin"For those who ordered Laser from the "Extras" sets in the past couple of weeks, we'll be holding shipments that include Cyberdeck until the fixed keycap is available and ship everything in a single box."
That's fine, but why are orders like mine that don't include cyberdeck not being shipped?
Kevin
5434
Outreach
Apr 22, 2020
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zepled112All of the orders, whether they have cyberdeck or not, will likely ship together. "Why" is due to efficiency. Our warehouse is very backlogged right now, everything is being shipped on a delay, and it's more efficient for us to do everything at once. We have thousands of other orders also on hand that are waiting to get boxed out and shipped out. The expected ship date on the "extras" for sale was Friday April 17th, meanwhile we have other orders that are 5 or even 10 business days late. We're doing our best to catch up but social distancing policies, state-wide curfews, and worker absences is making things very challenging.
zepled112
83
Apr 22, 2020
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KevinI appreciate the response, I understand.
You guys stay safe!
radmedov
283
Apr 22, 2020
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KevinWell, I don't understand!
First of all, you(Drop team) knew all the challenges you will be facing at the time you set the shipping date. All the social distancing etc were with us already and you could just set the realistic shipping date.
Secondly, you just might give us an update when you not shipped on April 17th but you chose to ignore, which is sucks and shows your disrespect to all of your customers.
And thirdly, it's just your usual behavior. I don't remember that you shipped something in time, and you guys almost always forget to give an update in a timely manner. Also, not to mention your Customer Support is the worst I ever have seen.
That's my feelings about the treatment we get. Nothing personal @Kevin but Drop just suuuuuucks!
(Edited)
seltzergenius
5
Apr 22, 2020
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radmedovI mean I am excited to get my caps too but like, it's just some square plastic dude. Maybe zoom out a little bit if you are this pissed about it.
radmedov
283
Apr 22, 2020
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seltzergeniusIt's not about plastic "dude"! It's about the treatment and respect. Read carefully next time. And btw I don't give a shit about these caps and most likely will sell them out. Stay safe...
(Edited)
Kevin
5434
Outreach
Apr 30, 2020
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psxndcThey were supposed to go out today, but now it looks like tomorrow.
psxndc
203
Apr 30, 2020
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KevinKevin, a sincere thank you. The update is appreciated. I hope you know the post was all in good fun and hope that you and the team are healthy and safe. I'm sure it's no fun being the target of everyone's ire, so I was trying to ask for an update in a funny way. Thanks.
(Edited)
kereokerekeke
35
May 1, 2020
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KevinIt is pretty late on Friday, you said that orders are going to ship today. A lot of people still have not received shipping notifications from what I see (myself included). Can you, please, give us an update on what is going on? It has been 2 weeks since the date these were supposed to ship.
(Edited)
TheAshKetchum
3
May 2, 2020
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kereokerekekeI'm not Kevin but, my keycaps shipped out today, and for many others it looks like they shipped out yesterday April 30th. My guess is that you should be getting a shipping notification soon.
kereokerekeke
35
May 2, 2020
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TheAshKetchumYeah, I saw that, but also quite a few people have not. I got laser alt in the original GB, waited for that for almost a year, now this. There is no communication and that is what pisses me off the most, not the fact the keycaps have not shipped yet.
(Edited)
fOXdIE67
62
May 2, 2020
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KevinSo I'm guessing they didn't go out yet because I haven't seen a tracking number.
kereokerekeke
35
May 3, 2020
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KevinCan you, please, update the sticky? I have seen your updates but I see some people don't want to (and I don't blame them) to look through all threads here. Thanks.
Raccatography
197
May 12, 2020
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KevinHi. I understand that you guys are backlogged on shipping but is it possible for "Returned to Customer" items be held for a few months? I'm more than willing to have it picked up and shipped via DHL Express on my own expense and effort (of booking). I'd rather receive my order than a refund, no matter the amount.
DHL Global Mail operations are limited but afaik, DHL Express still operates 24/7.
Kevin
5434
Outreach
May 12, 2020
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RaccatographyBest off contacting support... I do know that because the global courier network is completely messed up right now, basically packages that go "undelivered" end up in a warehouse in Germany somewhere, instead of actually properly going back to the sender...
Raccatography
197
May 12, 2020
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KevinOther keyboard hobbyists said that Drop instantly refunded "Returned to Customer" items once they brought it up to CS. I understand why better now and that sucks so much. Wish shipping was delayed for customers outside US
Kevin
5434
Outreach
May 12, 2020
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RaccatographyOur CS is being very lenient with issues right now because there's so much uncertainty. We're trying our best not to burden customers. I'll flag your ticket to our CS Manager and make sure the situation gets a thorough review.
Raccatography
197
May 12, 2020
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KevinI see, this gives me some hope. I just sent my ticket to CS (for order MD-94081-4537637). I hope we can move forward. Thank you!
Raccatography
197
May 13, 2020
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KevinThanks Kevin and Drop CS for handling my issues :) Am a happy customer
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May 1st Update: Not all of these have been shipped yet, but I'm being told they should go out over the weekend.
May 4th update: over 70% of the orders have shipped, more going out later today/tonight, and whatever is left will likely ship on Tuesday May 5th or Wednesday May 6th.