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Drop + Sennheiser HD 8XX Headphones
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Drop + Sennheiser HD 8XX Headphones
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Product Description
In the hierarchy of Sennheiser headphones, the 800 Series has few rivals. In this range, you’ll find game-changing models like the HD 800S: flagships with Sennheiser’s innovative ring-radiator drivers and optimized open-back design Read More
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keyboard_arrow_downNonnegaard
640
Feb 18, 2021
The headband says made in Germany - Can EU buyers get them sent directly from Sennheiser? It would save people like myself ~$300 + a couple of dollars in shipping.
Luna55
318
Feb 19, 2021
I wonder why all of these shipping from EU questions get no answers.
For me it makes the difference between ordering these or not.
Yarlermanden
103
Feb 18, 2021
Rumours has it that neither Sennheiser nor Drop will help with support of HD6xx in case of problems or if anything breaks. Can you if this is gonna be the same for HD8xx? I've luckily never had problems with my HD6xx, but it's quite expensive for a pair of headphone HD8xx if no one will support them
Will
8470
Chief Product Officer
Feb 18, 2021
Drop supports the warranty for 6XX using replacement units and parts from Sennheiser. They supply the parts, we manage support.
Same story with all DROP + Sennheiser products, including the 8XX. Replacements via Sennheiser, Customer Engagement via DROP.
(Edited)
Yarlermanden
103
Feb 18, 2021
WillThanks for your reply. Then those stories must be untrue. Is this true even after the 2 year warranty? (Given we pay for the repair ourselves of course)
timster01
15
Feb 18, 2021
WillGiven that replacements are handled by sennheiser, would it be possible for european customers to get parts shipped from within Europe?
jnorcott
83
Feb 18, 2021
WillSo if an $1,100 headphones breaks after 2 year, no recourse to get it fix or acquire parts?
Yarlermanden
103
Feb 18, 2021
jnorcottI'd like to get this clarified aswell. Even after warranty, Sennheiser will sell replacement unis and parts and repair (paid of course) for all their headphones EXCEPT Drop editions. If Drop doesn't offer any help after the warranty, that will render the headphones useless if anything happens after the 2 years
Will
8470
Chief Product Officer
Feb 18, 2021
YarlermandenThere are a variety of third party repair providers for premium audio products and we provide referrals + parts to those businesses. We don't offer service outside of warranty, but we provide a variety of options for extended warranties on higher end product, post purchase.
Despite the hyperbole, these products are supported in the rare circumstance that something goes wrong. Sennheiser has the lowest service rate across all brands we work with.
timster01
15
Feb 18, 2021
WillIf you are the one providing parts would that be limited to the US?
(Edited)
gtb75
340
Feb 19, 2021
WillWhat about post-warranty repairs? If needed will Sennheiser repair these like any other headphone they make when they are beyond the 2-year warranty? (https://service.sennheiserusa.com/)
Also, some constructive criticism from a long time Drop (Massdrop) customer - and someone who has already preordered these... You might want to clarify the service issue, in and out of warranty, both here and on the product page. Your comments above have been getting some pretty negative feedback both in the discussion section here for this drop and over on the Head-Fi thread for these.
Fortunately I have never had to deal with a company for service beyond your 30-day return window, but I can absolutely see how some buyers would be concerned by your comments. At $1200 these are not some $220 HD6XX, so I can understand where they're coming from. I know Dan from DCA/MrSpeakers would help me in a heartbeat, but he's a much smaller company and I owned his headphones long before I bought my Ether CX. Your comments read like Sennheiser is washing their hands of these forever if we buy them from Drop.
(Edited)
d3ss0u
48
Feb 19, 2021
hatmanHope massdrop don't do the same they did to me with my Fostex TH-X00 : maybe 2 years ago, the screw between the hinge and the headband snapped, and the only answer I got from Massdrop was, your warranty is out... to this day, I haven't been able to source the screw.
(Edited)
HwoALanG
133
Feb 19, 2021
Willcan you elaborate your statement ---> "There are a variety of third party repair providers for premium audio products and we provide referrals + parts to those businesses. "
i bought HD5xx first batch (serial # in 4digits) and my right side isn't making any sound. emailed drop support and told me out of warranty and good luck with broken headphone. it would be really nice and helpful to know if you guys can provide information on 3rd party headphone repair providers that you are mentioning here.
(Edited)
jnorcott
83
Feb 19, 2021
HwoALanGThis is the kind of information I am getting all over the internet which is preventing me from pre ordering this $1,100 headphone. We need 100% clarity as to path of repair/parts post warranty.
Will
8470
Chief Product Officer
Feb 19, 2021
gtb75If you want to pay for out of warranty service, I'd start with sennheiser service and go from there. Our arrangement with them is around warranty request coverage; I don't see any reason they would refuse paid service on the product.
DROP offers warranty support via replacements, our warehouse in NJ is not a headphone repair facility.
gtb75
340
Feb 19, 2021
WillThank you for the clarification on that Will. I was clear on the in-warranty service being a replacement directly through Drop. I just wanted to make sure we weren't "on an island" and forced to deal with independent repair shops after the warranty expires. Once the warranty expires I expect to pay for service regardless, but I'd definitely prefer it be Sennheiser rather than a shop that fixes all kinds of audio gear.
Will
8470
Chief Product Officer
Feb 19, 2021
HwoALanGI'm assuming you're outside of warranty or refuse a replacement because serial number.
Any repair process (after shipping etc) is going to cost you about as much as a replacement, maybe more.
Your best bet is to contact sennheiser service for a replacement driver, but I wouldn't expect much of a response from them given the cost of the product.
We don't have replacement parts to send you for that product.
HwoALanG
133
Feb 19, 2021
WillThank you for the Quick Reply Will
I understand that it is not cost effective to repair entry level headphones such as HD5xx but i did really enjoy hd5xx and hope Sennheiser can help on this matter.
Anyhow, My Question with this drop HD8xx is Are you guys planning to add or give us option to Add Drop 3-year Warranty with Accidental Coverage (US Only) for Additional Cost like other Products you guys are selling if we join this drop now?
Thank you once again and stay safe!
(Edited)
DrBreitling
1
Feb 19, 2021
d3ss0uThat shouldnt be a big Problem as most screws in any items a build to International norms like ISO EN or DIN so it should be easy to find a screw with the same specs. Bigger problems are bespoke parts that are just Designer and produced for the product
racheski
250
Feb 22, 2021
WillSennheiser USA historically will NOT repair Drop headphones if we use the example of the HD6XX. It would assuage people's fears if Drop recommended an out of warranty repair service with "XX" expertise, which has a MOU to communicate with Drop for repair advice and/or purchase of spare parts.
AdviceGuy
31
Feb 24, 2021
WillHi Will, how can I contact you about the 8XX development for a proposal of my intelectual property?
someth1ng
15
Feb 28, 2021
DisadadiYep, Drop warranty is a fucking disgrace. If you are somewhere like Australia, THIS IS ILLEGAL. Warranty in these countries are statutory and sellers are required to repair, free of charge, for the reasonable life of a product. For $1100 headphones, warranty would be 5+ years by law.
Drop, please confirm that you are violating Australian Consumer Law because you are selling products to Australian consumers that are protected by the ACL.
(Edited)
d3ss0u
48
Mar 1, 2021
DrBreitlingit's not just the screw, I just oversimplified the problem because I didn't want to go too much into details, the screw broke and half of it stayed inside the thread (worth thing here is that the screw is superglued), there is also a spring which flew away when it broke (of course I never found it), additionaly the coating on magnesium parts started flaking after few month of moderate usage of the headphones. Since it has been impossible to source any parts to fix it, I really feel like I put more than 450$ down the drain.
When Massdrop announced the HD6XX, I was pretty sure they would make the HD8XX one day, so I waited. In 2019 and after everything I got through with different buys (I won't go into details about the ZDT Jr. which I also bought), I bought the HD6XX and called it a day. I will probably upgrade to a second hand HD800 or a brand new HD800S but I will never put those kind of money in any Massdrop collaboration anymore.
djfluffkins
157
Mar 4, 2021
WillWill, I'm curious if this is something that is different for all of the relative headphone products. I reported an issue with my Edition XXs 7 days outside of the 1-year warranty window last year and Drop support basically told me to shove it.
I even inquired about paying for repair and they told me that there's no way to get these repaired. I'm very worried that the same thing would happen here. It's a pretty big investment to know that there is no intention to support the product in the long term.
Really don't want to add a $1100 paperweight to my existing collection of $700 paperweight.
JJayJJ
472
Mar 19, 2021
djfluffkinsSennheiser won't service products sold on Drop. As you can see, the best Drop will do (if that) is refer you to a 3rd party repair service that may have parts to do a repair. For the 6-- line of products, those parts are common since the cost of getting used, and "Sold for Parts" pieces in a repair shop isn't too tough. Finding HD800 level parts? You're 100% screwed entirely if you didn't buy from Sennheiser for out-of-warranty repairs potentially.
Take a lesson you learned already. Just stay away and go for a purchase directly the official Sennheiser headphones. The HD800S comes in what will be most certainly a better package, and with a balanced cable that isn't cheap (which is being excluded from this release for some stupid reason).
gtb75
340
Mar 19, 2021
JJayJJSadly I have to agree with you... I ended up canceling my day-one 8XX preorder last week. My concern is getting post-warranty support/service for these. In the case of my 6XX they are just a 650 so the parts, specifically the drivers, are interchangeable. In the case of the 8XX it sounds like the drivers are bespoke to the Drop version, so the question becomes what will parts stocking at Sennheiser look like for these after Drop stops selling them. I called Sennheiser support twice, and spent over an hour on hold each time, but was never able to talk to someone.
Between the unclear (at best) post-warranty coverage issues, lousy support experience trying to reach Sennheiser, and Will's lack of any replies in this thread for an entire month, there are just too many unanswered questions around the subject of getting them serviced. Combine all of those with the lack of any professional reviews of these when they released and I just don't get a good feeling here. And the reviews that are out there from Zeos and Joshua Valour are a joke... "We have these but we can't show them to you, but trust us they're good."
I am a long time Drop customer and have bought a lot of stuff from them over the years (since 2015 - feel free check out my profile) - including some other expensive headphones like the Ether CX. That all being said, I think Drop could have done a lot better launching these... Get the headphones into the hands of multiple reviewers before opening the drop, have clear statements on in and out of warranty repair options, etc. Maybe I will pick these up sometime in the future, but between the issues highlighted above as well as Sennheiser's recent statements about trying to find a buyer for their consumer electronics division and I'm out for now.
Super_22
9
Mar 20, 2021
JJayJJPrecisely. I already check with my local retailer and was told they wont even service the HD6XX during warranty and after warranty. I guess the policy will be applied to the HD8XX.
Drop should come clean on HD8XX out of warranty repair services in order not mislead customers.
djfluffkins
157
Mar 22, 2021
JJayJJya, thanks for the additional thoughts @gtb75 @JJayJJ @Super_22 @mrcrunch08.
As much as I wanted these to be a good deal, it feels like you're playing with fire. QC issues are just too prominent and risky for this to be a good long term bet. My Drop Pandas and Edition XXs all had horrible issues. At least the Pandas were easy to get fixed/replaced.
I mean, I did think the Zeos review was good, but only because I know that my taste preferences are pretty aligned to his cause I've gone out and tested a bunch and watched his vids later only to realize he thought what I thought. But Zeos definitely isn't someone who can talk about long term build quality cause that's not what that channel is about anyways.
I've also got the Ether CXs and I'm happy with them. But it definitely felt like there was something we missed behind the scenes on why these didn't have a more traditional set of reviews before launch. Felt like vaporware and then Josh/Zeos got reviews a week before the initial preorder was to close? That's not sketch at all.
Ya I'm out. It's not that I don't think I'll like them, or that I don't think they're not worth it. I just think with a spotty record in terms of QC and basically you're SOL on repairs or any issues down the road? I think you're basically rolling a D6 every month to see whether this becomes a paperweight. Ya the chances aren't super high, but a $1,100 paperweight doesn't do you much good.
musikaladin
61
Mar 26, 2021
WillHey Will, I agree, I also do not see any good reason why Sennheiser would reject a paid repair after Drop warranty is expired. But, this is just a guess. As such an agreement in place between Drop and Sennheiser, wherein it is confirmed that Sennheiser will indeed do so would be more than helpful; it might give many potential customers the confidence they need to trigger the purchase...
GuyInPittsburgh
510
May 10, 2021
WillSo to net out the official response so far. For two years, Drop will handle warranty issues but don't get used to your low serial number because you're probably just getting a refurbished unit as a replacement. After two years, you can contact Sennheiser but don't bother because it would be cheaper to just buy new ones. Or, we have "the list" of 3rd party places that we can recommend but don't ask us to give you anything specific like what any of their names are or anything like that.
Did I miss anything Will, or does that pretty much sum it up?
GuyInPittsburgh
510
Aug 4, 2021
ElnrikRight here. Print the thread before the cans start getting returned and this thread mysteriously disappears.
AdviceGuy
31
Aug 5, 2021
GuyInPittsburghAlthough there really is little to change in an HD800 that could possibly go wrong, I tend to agree this limited run will encounter replacement availability issues, and most likely they would just swap out the limited run 8XX drivers with an 800S driver.
Yet the durability of the HD800 drivers is extremely rubust and good. I only foresee possible paint job nicks just like ALL the other 800 variants.
I have the HD6XX model and can FEEL it is a different lighter, and so maybe cheaper material, but the HD800 uses a base material under it's paint which I highly doubt they would change.
Bottom line is I do not see this model having any issues other than other HD800 variants, which are all highly durable.
I also seen the frequency response and it is obvious that this is just another tunning mod with absolutely zero increase in bass response over an HD800S as seen in the chart, they purposely did not level both at 1Khz.
Both the HD800S, & now this HD8XX, are just tunning alternatives over the stock HD800 (which many do find preferable). Edited..
Remember that this is a German made unit. The track record is excellent for reliability.
(Edited)
Lunar-tide
9
Sep 22, 2021
d3ss0uI actually found a place that sells the screw if you are still interested granted it is an uk company.
ck716
9
Oct 5, 2021
d3ss0uI bought a used TH-X00 with that same screw broken. I used a generic metric screw from amazon and worked. Don't remember what size it was but i bought a metric screw kit and it worked. You can find Fostex parts from third party vendors so I was able to replace the cup hanger that was also broken. Just look for TH-600 parts.
Not saying it's an excuse for poor support, but at least you won't be without a headphone.
(Edited)
someth1ng
15
Jan 10, 2022
uptildawn53In Australia, all consumers are protected by statutory rights, which are based on a reasonable life of the product. For example, all phones are covered by 2 years minimum (even if the warranty is only 1 year) because contracts are often two years. If an extended warranty is offered, then the total length will be covered by statutory rights.
"Statutory rights are not limited to a set time period. Instead, they apply for the amount of time that is reasonable to expect, given the cost and quality of the item."
mrcrunch08
159
Feb 24, 2021
They say don't worry about support but the support I got was a nightmare. Drop did nothing but direct me to Sennheiser and not a single Sennheiser rep knew anything about the Drop versions of their headphones. I had issues with my hd58x and they thought it was like the normal 500 series and after months of waiting sent me parts for those making the process even longer. If I recall it took over 3 months to start making progress on a resolution. For this kind of money I would feel much better buying from a legit certified seller. To risky here.
output555
95
Jun 16, 2021
mrcrunch08
My experience with another brand which Drop deals with (ahem, Focal) is, if the manufacturer doesn't do repairs, you're pretty much screwed. I searched high and low and could find no one in the US that repairs high-end headphones. Also, Sennheiser is trying to exit the home audio business ASAP, so in-warranty parts and repairs could be a major hassle, if not impossible.
I have also found Drop to have little regard for after-the-sale customer service. As a result, I am now very reluctant to give them my money.
(Edited)
mrcrunch08
159
Jun 16, 2021
output555My issue was a couple years ago but I agree. While I don't mind and do occasionally take chances on things here I avoid the high price stuff I want in favor of authorized dealers or places I have a good history with. The HD58X experience just made me even more reluctant to buy high prices items. Thankfully that one was relatively cheap. The Sennheiser reps I had to speak to didn't even know what the HD58X was and sent me replacement cables for the 500 range. It took months and multiple attempts with me telling them it has the same connector as the HD600/650.
Moneat
12
May 7, 2021
To add an anecdotal/personal experience - when I purchased a Mayflower O2/ODAC amp through Massdrop some time ago, I was SOL on the warranty when I had a problem. Fortunately, Mayflower sold me the required replacement part for a few bucks and told me how to fix it myself.
cyclist_pete
6
Feb 19, 2021
Who exactly requested for increased low end frequency response, tweaked midrange and boosted highs?
burton773
112
Feb 18, 2021
A misunderstanding- no additional discount on the THX789. It's still 300 bucks. They were trying to say you can spend all the reward points you got from this purchase ($200) plus an additional $99 from your wallet to get the amp.
ElectronicVices
2940
Feb 18, 2021
All first runs will have the funds captured before they are in stock. Drop said you can cancel up until shipment for a refund.
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