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Kevin
5434
Outreach
Mar 12, 2020
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a7hybnj2
21
Apr 2, 2020
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Kevinis it typical that the purchase period is ahead of the assembly period. In a simpler question: When can I give you my money?
Kevin
5434
Outreach
Apr 14, 2020
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jaredfThere will be a later shipment of more SHIFT keyboards that will be available for sale, but that is gonna be 6-10 weeks after the first shipment that covers the pre-orders.
High-Profile is on the roadmap but that's pretty far down the road. Doing our best to get the low-profiles done and shipped first- obviously.
eponymous
586
Apr 17, 2020
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a7hybnj2"is it typical that the purchase period is ahead of the assembly period"
It's called a group buy, and it's very common in the mechanical keyboard community. Many of them are one-time-only runs, and sometimes limited in amount; if you miss the open period, you're SOL unless extras are produced or someone is willing to part with theirs.
"When can I give you my money?"
You are, however, in luck, because this is not just a typical GB, but the launch GB for a Massdrop product. Like the CTRL and ALT, the SHIFT will be produced in an ongoing fashion. Once all the kinks are worked out, this keyboard should be available on an ongoing basis: per Kevin, likely 6 to 10 weeks after those of us who joined the preorder GB receive ours. So you're looking at probably summer or fall; if you hit "Request," you'll get an email alert when it's available again.
MarcvsBlv
1
Apr 21, 2020
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KevinGood to hear there will be more low profiles available after the initial drop. Are you planning on releasing a barebones version at that time as well?
Kevin
5434
Outreach
Apr 21, 2020
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MarcvsBlvWe're very focused on getting this first run done, but do have plans for more low pro, high pro, barebones, etc versions in the future. The offering should look a lot like what you see with CTRL and ALT once it has reached its steady-state. It's just a bumpy road getting there...
MarcvsBlv
1
Apr 21, 2020
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KevinThanks for the reply Kevin. And thanks for confirming what I was hoping for.
Kevin
5434
Outreach
May 15, 2020
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joshuakalNo, we're not going to be doing that for the shift, but I've been exploring to see if I can get some sorta promo thrown in.
joshuakal
120
May 16, 2020
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KevinThanks for responding. I understand that some of the delays are as a result to COVID related stuff and that's outside of your control. The original 8-12 week delay e-mail back in January said, "We're terribly sorry about the delay and we're looking at packing a couple of goodies into your shipment of SHIFT Keyboards as a thank you for your continued patience." It'd be nice to know what those items are, as I think that would ease the sting a little.
Peelz
28
May 20, 2020
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joshuakalAgreed @joshuakal! It would be very nice to hear something about that. Counting down the days over here until we are finally over the hump. I’ve been using a “temporary” keyboard on my new PC since I ordered the SHIFT haha
joshuakal
120
May 21, 2020
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PeelzAs soon as I pre-ordered the Shift, I also bought a Glorious Modular Mech Keyboard because I couldn't wait, too! I didn't realize I'd be using it for over a year haha, glad I did.
LinebackerU
65
May 27, 2020
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joshuakal7 days out from the latest estimate of the date for assembly completion:
The way this drop has gone, I'm looking forward to the next update from Drop being in three weeks, and it promising more frequent communication.
joshuakal
120
May 27, 2020
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LinebackerUHopefully no news is good news. I'm sure the lack of updates are simply that there are no updates to give.
joshuakal
120
May 28, 2020
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KevinDang. Any chance they could finish earlier?
I'd personally prefer a credit vs. a carrying case. Selfishly, my keyboard will mostly be stationary. **I would also take some Holy Panda Switches ;)
(Edited)
Peelz
28
May 28, 2020
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KevinI think a premium cord would be a pretty sweet extra, like a coiled woven cord. I agree with @joshuakal mine will be stationary so a carrying case won’t do much for me. June 12th here we come!
LinebackerU
65
May 28, 2020
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KevinMay 28th update: in 13 days the delivery date has slipped by 10 days.
I've lost the ball on what that June 12th date means. That's the date when the keyboards are finished with assembly in China, and begin shipment to your warehouse in the US?
(Edited)
J3ff1n4t0r
7
May 29, 2020
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LinebackerUYes, I imagine it will be several weeks more to ship to the US and then another week or two to ship to us.
KGZR
55
May 29, 2020
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J3ff1n4t0rbased on previous reply from Kevin delivery to US would take ~1week (https://drop.com/buy/drop-shift-mechanical-keyboard/talk/2579318);
warehouse operations again +1 week, making estimated time of shipment app. June 26 (If no any other delays)
eponymous
586
May 30, 2020
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Kevin"I was hoping to be able to give everyone a free carrying case (like this, but fitting the SHIFT), but those won't be ready for another 6 weeks. Things are looking more like giving you guys a credit, but I'm still bouncing some ideas around internally."
Please tell me that by "credit" you mean "partial refund to our original purchase source" and not "site credit." Our compensation for the massive delays on this project shouldn't be the opportunity to give Massdrop even more money; if you do go that route, the amount should be commensurately inflated to compensate for the fact that you're just generating more sales for yourself.
A carrying case would make sense as a bonus for a smaller form-factor keyboard that's more likely to be treated as portable, but an 1800 is going to be a single-desk model for me (and probably most other buyers).
@n3tc4t @DtC83 @Praviux I don't know how y'all missed it, but this isn't a special one-time GB. This is exactly like the ALT and CTRL: After the initial preorder (which if you'd actually bothered to read the product description, you'd see described as a preorder, not a completed one-time group buy, with mentions of the keyboard being "latest addition to our family of mechanical keyboards" and that after the preorder is fulfilled it will eventually be "in inventory"), it will become a permanent part of the collection and available on an ongoing, rolling basis. You won't need to worry about snagging one from a limited group of leftovers. This has also been answered over and over and over, even in this exact comment thread you're replying to.
BGlen
2
Keyboard Club Member
May 31, 2020
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KevinCannot wait for this keyboard. The layout looks the most genius I've seen on an 1800, at least for me. Home/End and delete placement are well thought out, I'm flipping the F##$ out. WHEN!?? =) lol kidding I know, I know. Missed the GB, cannot wait for general availability!!
(Edited)
J3ff1n4t0r
7
Jun 2, 2020
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eponymousI'm personally happier with site credit as I've probably closed the credit card that I originally purchased with but otherwise I agree a carrying case is kind of lame for this board (straight to trash for me).
ThePravus
0
Jun 2, 2020
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KevinId love a case, but not if I have to delay the board anymore. Just ship it later seperately.
joshuakal
120
Jun 3, 2020
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KevinDo you think you can give us a little more detail as to what is causing the delays? Is it a backlog issue or technical? Anything you can share to give us confidence in these dates would be awesome.
Thanks!
joshuakal
120
Jun 5, 2020
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KevinSorry to bug you again, it's a week out from being finished. Are we feeling good about this date? Have a great weekend, cheers!
Kevin
5434
Outreach
Jun 5, 2020
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joshuakalYeah, thanks for asking. I'll get something posted tonight (or over the weekend).
joshuakal
120
Jun 8, 2020
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KevinThanks, Kevin. That's a helpful explanation. Here's to hoping June 12th!!!
joshuakal
120
Jun 11, 2020
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Kevin@Kevin Thanks for the update and thank you for the $50 credit + carrying case. It's appreciated!!
Is the manufacturer giving you guys any confidence that they'll deliver these "key components" by the 19th? I'm just trying to set my own expectations so I don't keep getting disappointed when it gets delayed. It's like the Proverb, "A hope deferred, makes the heart grow sick"!
Moonshine1994
9
Jun 13, 2020
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Dtoad3Everyone's shipping date was January 31st. Things just got really delayed and messed up thanks to covid... :(
KiyoshiAphelion
1
Jun 13, 2020
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KevinAt this rate, we will be able to wait the 6 weeks to get the matching SHIFT-sized carrying case. 😇
eponymous
586
Jun 14, 2020
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Kevin"When you're making 1000+ of something (600 preorders, plus some extras)"
Would it speed things up at all to put in smaller orders as slots open up, so they can work on some of the keyboards and then ship them in batches as they're available? I'm sure I speak for every reasonable person here when I say that I would much rather have the keyboards shipped as-available (in presale order, or even randomly) than have to wait until there's enough for literally everyone, even if it means other buyers get theirs before mine. (Not to mention you potentially doubling the quantity for "some extras." If there were smaller quantities available, but you're have us waiting extra weeks—if not months—just so you can build more keebs to immediately have stock to sell...)
KGZR
55
Jun 14, 2020
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eponymousHi @eponymous, you giving a good suggestion, but I think that in case of a small batch production cost of a single unit should increase significantly making DROP earning close to 0, that is why I am very doubtful they would choose this manufacturing type
(Edited)
eponymous
586
Jun 14, 2020
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KGZRThat's the point, though; it's the same order size, just with the work spread out over more time. So it would only depend on how easy it is for the factory to switch between projects to crank this out in smaller batches as components come in (50, 100, 250 at a time; whatever is worth it for them to do), while still producing the same number of units overall. If it's absolutely not affordable, fine, but right now we have absolutely no idea, just speculation.
(Edited)
KGZR
55
Jun 14, 2020
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eponymousexactly :) "how easy it is for the factory to switch between projects" - and what is the efficiency of the "line", also they would need some space to store the assembly parts (which also costs something) - overall indeed for us, consumers, it would be the best option - to get stuff we have bought as soon as it is produced, but for DROP it is a more expensive and complex approach to manage
unfortunately - yes, still the guessing game
Kevin
5434
Outreach
Jun 14, 2020
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KGZR@eponymous Not going to get too deep into this, but our order is for 1000+, but they're making 600 as part of a first batch for us, with more coming later. They'd rather wait and make all of them at once but we've paid extra for them to expedite (funny term, I know) the production of the first 600. As @KGZR points out, they don't like "Switching between projects" on the assembly line.
eponymous
586
Jun 14, 2020
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KevinGreat! Might want to clarify in your post, 'cause right now it sounds like you're waiting on the actual preorders until you have enough to make everything, including the extras. Thanks for the speedy follow-up.
J3ff1n4t0r
7
Jun 18, 2020
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joshuakalTechnically in China it's already morning of the 19th, so hopefully we wake up to good news!
senenc
143
Jun 19, 2020
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J3ff1n4t0rLooks like it's good news indeed
June 18th Update: Latest update is that all of they manufacturing/assembly/etc of the keyboards is complete. They're currently going through QC, and they should be picked up by the courier in the next 1-3 days. So we're really on the final stretch here. Once they are put onto a plane destined for JFK airport, I'll post an update.
Moonshine1994
9
Jun 24, 2020
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HangQC should normally stand for Quebec, which is in Canada, so it's real close!
Rhombinator
14
Jun 24, 2020
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Moonshine1994In case this isn't just a hopeful jest, QC is Quality Control (probably the first round). In this case probably on the manufacturer's side to make sure everything looks good (to them) before sending it off to Drop who will probably do a few checks of their own before shipping them out to us.
LinebackerU
65
Jun 26, 2020
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KevinMissed milestones coupled with silence have usually been pretty bad news on this drop, and we're far past June 18th + 3 days...
Hang
440
Jun 26, 2020
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nelgabprI'm just guessing right now, and this is not official information, but China's Dragon Boat Festival started last week, it is a public holiday. It is a day off for the general population, and schools and most businesses are closed.. That means almost all business is closed till the 28th. So if they didn't ship it out before then, than it's probably just sitting in the warehouse right now until they resume work.. After the 28th. I could be wrong and all the keyboards might be on the way to Drop's warehouse right now.
(Edited)
LinebackerU
65
Jun 27, 2020
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HangThat would be disappointing if true. I work for a Marine Major General on an aviation development program. One question he likes to ask is "did your flight schedule assume weather exists?" Meaning: I don't want to see you be surprised by things that you should have accounted for.
Weekends, holidays, etc should have been baked into any of the recent schedule estimates that were provided
joshuakal
120
Jun 29, 2020
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KevinGlad to hear the news that it was picked up and on its way to the US. Would you mind mapping out what the steps and timeline is from here?
Just want to get a sense when you'll begin shipping the product to us. Thanks!
joshuakal
120
Jun 30, 2020
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KevinI read the whole thing! Thanks for taking the time to give the play-by-play. So it sounds like were looking at 15-30 days before we see Keyboards, but probably the latter, yes?
Kevin
5434
Outreach
Jun 30, 2020
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joshuakalIf I were a betting man, which I am, I'd say 80% likely shipping before July 17th... 50% chance shipping before 10th.
LinebackerU
65
Jun 30, 2020
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KevinQuite a change from "(which is now expected to ship to you at the end of June). More updates as I get them, sorry for the bad news everyone :(" on June 10th.
joshuakal
120
Jun 30, 2020
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KevinHaha, I'd expect nothing less from a Stock Market and Finance enthusiast. Cheers!
eponymous
586
Jul 1, 2020
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KevinCarrier Pigeons then bring the box to your doorstep (are you seriously still reading??).
Given the massive (if at times understandable) delays this drop has encountered, I'm pretty sure anyone checking for updates is in fact soaking up every single word we can get.
asspennies
31
Jul 1, 2020
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KevinSo in trying to add it all up, it seems you're saying it could take as little as 5ish days and as many as 30+ish days? That's quite an unusual spread.
Also, "Our order is not a full truckload, so it'll make some stops along the way, so this process takes, ~ 1-5 days."
I don't understand how it can take as many as 5 days for a truck, even with some extra stops, to make it to Edison NJ only an hour away from JFK airport??? Seems definitely like a same day kind of thing.
Anyway, I'm not trying to quibble about a few silly days, or even potentially weeks at this point. I believe you guys are doing your best. I'm happy that it seems to be in the final stretch and I'm sure you guys are as eager to get it to us as we are to get it. No doubt nearly all of these logistical factors remaining are not actually things that are in your control.
I just found it odd that this update seems to have created more questions for me than it actually answered.
(Edited)
LinebackerU
65
Jul 1, 2020
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asspenniesAgreed, though to me the sequence of events in June has put this fully into "show me" territory. I'll believe their schedule estimates on the day that I see the delivery sitting in my driveway, and the voucher in my Drop account.
June 10th: They'll ship to you by the end of June
June 18th: Courier will pick them up in 1-3 days
June 26th: Courier picked them up 7 days after the "1-3 day" estimate, and they're on the way to the US
June 30th: They actually aren't on the way to the US, but they will be in 2-12 days. They'll ship to you maybe sometime in mid-late July
(Edited)
Kevin
5434
Outreach
Jul 1, 2020
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LinebackerUI think you're not interpreting my sequencing correctly. On June 26th, the 2-12 day timeline started. I consider getting picked up from the factory is the same as "making its way to the USA".
Regardless, the keyboards are at JFK as of today, so things are moving along nicely and @DeeO might have made bad wager, but a good hedge.
eponymous
586
Jul 2, 2020
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KevinDon't suppose you can magic up SA Godspeed to move any faster, so that when I pull the switches I'd originally intended for my SHIFT off of my Iris, I can put the Mitospeed caps on its new switches at the same time? :P
Kevin
5434
Outreach
Jul 2, 2020
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SomeoneWhoBoughtAThing
2
Jul 7, 2020
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KevinHey so howsabout y’all go ahead apply that $50 credit to THIS purchase. Since, y’know...I’m not convinced I’m gonna make another purchase from Drop.
I mean, this website is pretty sketchy if you ask me.
- Won’t show prices until you sign in.
- Does not make it clear that you’ll have to wait a year or more for a product to actually ship to you.
- All the while as you wait for the product you ordered, you get a MILLION EMAILS. I would have unsubscribed long ago if I wasn’t worried that I’d stop getting updates for the keyboard I ordered.
- Who knows if the thing will actually work as advertised when I get it in the mail.
1800orBust
0
Jul 7, 2020
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KevinAre you hoping for a barebones version to be available before 2021, or is that unrealistic?
Kevin
5434
Outreach
Jul 7, 2020
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1800orBustThe Extras that are available for sale in (roughly) August, will have some barebones with them. There'll be about 1300 SHIFT keyboards coming into the warehouse in August and those will be split across Barebones, Halo True, Halo Clear, Box White, Speed Silver, Cherry Blue, and Cherry Brown.
Kevin
5434
Outreach
Jul 7, 2020
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HanwenShipping from New Jersey (our warehouse) to LA takes about 5-7 days with free shipping, or like 3 days with the upgraded shipping option.
joshuakal
120
Jul 8, 2020
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KevinUm, so I just got an e-mail saying we are expecting a TWO WEEK delay, is this for real?
Kevin
5434
Outreach
Jul 8, 2020
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joshuakalNo, that was my B. We were supposed to send that email to people with CTRL + ALT + CTRL/ALT Barebones orders... SHIFT slipped into the list by mistake, check my top-level thread edits for the most accurate (and witty!) updates.
Chucksticles
1
Jul 9, 2020
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KevinAfter all this time, finally a tracking number. It's happening!!!
Kevin
5434
Outreach
Jul 9, 2020
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DeeOI believe a SHIFT keyboard was at stake, so I'll just go ahead and change your shipping address to mine and we'll call it even. 😂
Kevin
5434
Outreach
Jul 10, 2020
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m0roMeans it’s packed and on the loading dock, waiting for FedEx to pick it up. Or FedEx already has it and it’s on the truck and hasn’t been scanned into the FedEx system yet.
publicRads
11
Jul 10, 2020
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Kevinis there a plan to run this as a regular item once the initial drop has finished? I missed out and I've been regretting it ever since :( .
BabyWrinkles
91
Jul 10, 2020
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Kevin"The Extras that are available for sale in (roughly) August, will have some barebones with them"
shutupandtakemymoney.gif - I've got the switches and stabs in-hand, keycaps on order (GET HERE SOON MITOSPEED), and just waiting for this thing to show up for purchase. Cannot. Wait.
publicRads
11
Jul 13, 2020
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DemoWhat did you hate about the Kira? I've actually loved mine. My biggest complaint about it is the condensed plan makes it a little harder to touch type because I keep trying to accommodate a space between keys that isn't there...
killingjoke26
13
Mar 4, 2021
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KevinI noticed the larger carrying case was finally released. Are we still getting the coupon for a free case for those that preordered the Shift.
murixbob
37
Keyboard Club Member
Mar 5, 2021
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KevinNow that the case for the shift keyboard is finally out, how do we apply the coupon?
This is the case I'm referring to: https://drop.com/buy/drop-large-keyboard-soft-carry-case
I tried to checkout with it and the coupon did not apply. Any idea?
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May 4th: No update, but I should have more info in the next couple of days as to whether production is still planned to be finished on the 15th or not. Will update again shortly.
May 7th: Sadly more delays to report. The finish date that started as May 25th, then moved up to May 15th, is now pushed to June 2nd. We're rounding the corner but not quite at the finish line yet. Will be providing more updates more frequently over the next 3 weeks.
May 15th: June 2nd is still the current ETA (finished in China).
May 28th: Sigh, pushed back to June 12th.... Also re: extras; I was hoping to be able to give everyone a free carrying case (like this, but fitting the SHIFT), but those won't be ready for another 6 weeks. Things are looking more like giving you guys a credit, but I'm still bouncing some ideas around internally.
June 6th Update: @joshuakal asked a good question to elaborate on the nature of delays. The issue is component availability. Mocking up a working prototype takes a while but you're not making it at scale so you can take a lot of shortcuts. When you're making 1000+ of something (600 preorders, plus some extras), supply chain issues start to become forefront. Lots of the little IC's, microchips, etc on that are on the PCBA are "uncommon components", where a factory makes 50k of them once every 6 months then once they're sold out, everyone waits another 3-6 months for the next "run" to be completed. This situation has been further exacerbated by COVID, which knocked out production in China for 2+ months, and now everyone is playing "catch-up". The more obscure components (used in esoteric Mechanical Keyboards) keep getting bumped in order to catch up production on more common parts (like stuff in mobile phones). So realistically, what we're waiting on is "delivery of key components". At least- that's what we're consistently being told by our contract manufacturer. The latest update we have from them (on June 4th) is that they're expecting to be done production on June 12th. June 10th Update: I wish I had good news for everyone but I don't, I'm being told there's another 1 week delay to June 19th. I get everyone's frustrations and share them. To help take your mind off of that, I'll let you know that everyone is going to be getting a $50 credit for anything on drop.com, and in addition, you'll get a coupon for a free drop.com keyboard carrying case (you can use it on either the ALT size that is restocking soon, or you can wait and use it on the larger CTRL/SHIFT size that is expected to be released in a couple of months). The coupon and credit won't be distributed until after we get the keyboard shipments sorted out (which is now expected to ship to you at the end of June). More updates as I get them, sorry for the bad news everyone :( June 18th Update: Latest update is that all of they manufacturing/assembly/etc of the keyboards is complete. They're currently going through QC, and they should be picked up by the courier in the next 1-3 days. So we're really on the final stretch here. Once they are put onto a plane destined for JFK airport, I'll post an update. June 26th Update: Order was picked up yesterday and is making its way to the United States. June 30th Update: Was asked to give a play-by-play on the next steps. So the pallets of keyboards were picked up by a truck and brought to a warehouse/staging area. This is the most opaque part of the process where we wait until they find appropriate airplane/freight space and get it flown over to JFK airport. This is done in as little as 2 days, or as much as 12, typically somewhere in between. We generally get notified when it lands at JFK, and then it sits there for 1-4 days waiting for a US Customs officer to inspect/review the shipment and ensure all of the paperwork conforms to the required importation laws, taxes/tariffs have been paid, etc. After that's done, a truck picks it up, and drives it from JFK airport to our warehouse in Edison, NJ. Our order is not a full truckload, so it'll make some stops along the way, so this process takes, ~ 1-5 days. Finally it gets to the warehouse, unloaded onto the dock, and the employees trained to "receive" the shipment check the inbound manifest against the packed units to ensure that nothing went "missing" in transit. Once it's been confirmed to be a complete shipment, it gets packed onto shelves and marked "Ready to ship" in our software. Then the orders from our database are sent to the warehouse floor, labels are printed, and the outbound team picks the individual keyboards, gently and lovingly place the keyboards into boxes with air-padding, seal the box with tape, affix the courier label, and place the box onto an outbound pallet. That outbound pallet gets picked up by a Fedex truck, and driven to the fedex depot, and then they unpack the pallets and THEN they scan it into their system (that causes a significant tracking delay). Carrier Pigeons then bring the box to your doorstep (are you seriously still reading??). July 1st Update: Keyboards are at JFK now, clearing customs, etc. Also, we've gotten a handful of requests for the $50 credit applied early (lots of people are buying Laser GMK Keycaps). I've put in the request to get the credits applied, so those should hit people's accounts in the next 48 hours or so. July 2nd Update: Keyboards still awaiting customs clearance, not a major surprise given the long weekend coming up. Best case scenario is that it gets cleared by customs on Monday/Tuesday next week, and then arrives at the warehouse Wed/Thur, and we start shipping Friday. That's a best case scenario. More realistically likely July 13-15th range. Coupons ($50 credit) have been applied to everyone's account. July 6th Update: Okay, apparently I lied about the best case scenario. The keyboards have arrived and have been unpacked/received, and it looks like they're going to start shipping out on tomorrow, 7/7/2020. We'll believe it when we see it. July 7th Update: I said I'll believe it when I see it, and I saw nothing. Hoping tomorrow brings us better progress. In other news, the SHIFT configurator is now live: https://drop.com/mechanical-keyboards/configurator/preset/shift--default
July 8th Update: 37 orders have shipped today, so things are starting to move. I'm told now that they're in process, we'll probably have them all done by tomorrow or Friday. Maybe my best case scenario from July 2nd was right after all. July 9th Update: 196 orders have shipped, hopefully get all of them done today! July 9th Update #2: 258 orders shipped, still moving but probably not all done today :( July 9th Update #3: 288 orders shipped, they're done for the day. July 10th Update: Pretty much everything is shipped. There's about a dozen EU orders that we're sorting through the paperwork to get the VAT prepaid on our end (since you already paid us the VAT when you made the purchase). This is essentially the first time we've ever done prepaid VAT for products going to the EU so ping me if there are any issues with the process when the package finally arrives. Thanks everyone, looking forward to seeing/hearing about your unboxings!!! I will unsticky this thread on 7/15.