UPDATE 2: Marriah with Drop's Community Support team got back to me right at the start of the fresh work week, and was absolutely fantastic in helping me with the order error and getting me back on the first public production release. She went above and beyond to make sure that I was taken care of and kept me updated throughout the whole process of her asking her peers for how to best handle my situation. Totally unlike any experiences I've had working with Drop/Massdrop Support in the past. God willing everything between now and the end of January 2020 (if the target ship date still holds true by then) will pan out nice and smoothly for the remainder of the production and shipping process. Thanks again!
UPDATE: It seems they've already escalated my ticket to a specialist team, gobsmack of a record turn around for taking any action on a ticket submitted in less than a few hours, never mind it being on a weekend as well. Hopefully my situation was just an isolated incident somehow, and everyone else that ordered their SHIFTS will receive their orders as expected on the tail end of January. Heed my advice and definitely check your e-mail inboxes and your transaction history here on drop.com just to be sure there aren't any surprises.
I am PISSED beyond belief. I bought this keyboard the day it was announced, opted in for the redesign not just once when the first notice requesting that I opt-in on the new design arrived in my inbox, but TWICE after receiving an erroneous notice about failing to respond to the opt-in notice and so there I was doing the opt-in yet again. Then last week, I receive notice that the keyboard order was placed with the vendor and to look forward to the arrival of my SHIFT in January 2020. Great! Now I don't need to think about that annoying whispering nag of anxiety in the back of my head, right? WRONG.
Instead, last Friday June 21, I received notice that because I failed to respond to the opt-in notice (after having done so twice!!), my order was fucking cancelled and refunded and to reach out to the customer support team with any questions or concerns. Now, I'll be up front here... I buy a lot of shit off of this site. A LOT. Far more than enough to be dealing with constant problems with orders on this site. So needless to say, I blow my top and nearly bust some keycaps obviously while typing out a support ticket with Drop. Obviously this is a major error resulting from their blundering inventory & ordering processes. I mean what the hell did they use for the opt-in responses? Fucking Survey Monkey? Here I was super happy to see a full-size keyboard come to the design bench and become available for the very first buy in, and like always I was happy to be a part of the first wave of a new keyboard, like I have been for every single other major flagship product in their premium line (MiTO ALT Low-Pro, MITO ALT High-Pro, CTRL Low-Pro, CTRL High-Pro, Planck Rev6 and Preonic Rev3). The layout of the SHIFT is literally perfect for me and my every day professional and personal use... hopefully they do the right thing and get me back on the original order for the January 2020 ship because god only knows when the next wave will go up for a second drop. It just blows my mind that this company pulls in literally hand over fist in money from all corners of the globe and still can't get their shit straightened out. What was the point of rebranding when the new brand still has the same old shit from the old one stuck in the soles of its shoes?
So... what in the actual fuck, Drop? What a joke.