ErgoDox Ergonomic Mechanical Keyboard Kit Discussions | Drop

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ErgoDox Ergonomic Mechanical Keyboard Kit

Oct 20, 2013

Everything's been ordered and paid for as of months ago, unfortunately (for reasons I can't specifically get into), some of our distributors are a lot slower this time around then previously. We're on the phone literally every couple days checking up with them on what the status of our parts orders (or shipments) are.
We've used the same manufacturers as we did for ErgoDox part 1 and part 2 and they processed everything much faster that time. I can tell you for part 4 that we launch (when this finally ships), we'll be replacing a couple...
We get things from about 9 different places, so unfortunately the entire ergodox takes as long as the slowest part. We've had some parts in our warehouse for 6 weeks now (and unfortunately paying storage costs for them, etc.)
Due to vendor relations, I can't be more specific, hope you guys understand.

Oct 20, 2013

jekyll

Oct 20, 2013

MarkI'm completely ignorant to the supply chain process: why can't the distributors be named? It seems to me that they might get their act together if they knew there was some bad press out there...

Oct 20, 2013

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Mark

3186

Admin User

Oct 20, 2013

jekyllWhen they have our (your) money, and haven't shipped us product yet, and they're in another country (China), it's not a good idea to publicly slander them... It's just asking to have your product delayed more (or indefinitely). And dealing with international business, there's no effective recourse if they decide to take the money and run. Despite some of these businesses being absolutely huge, it's not like Apple is going to stop ordering parts from them because "Massdrop had a bad experience with their order".

Oct 20, 2013

makkers

Oct 20, 2013

MarkHow many parts are you still waiting on? Also would you be able to provide an ETA on when you think it will ship?

Oct 20, 2013

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Oleksa_Pavlenko

Oct 21, 2013

MarkThank you for the update, mate. Keep up the good work. We all believe we eventually get our keyboards and everything will be ok. =)

Oct 21, 2013

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sesm

Oct 24, 2013

MarkThanks for update Mark! Glad to hear, that your are going to make part 4 despite all the difficulties you've encountered this time.

Oct 24, 2013

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Morgan

Oct 24, 2013

MarkDid you order the replacements for the people who received layers with scorch marks or will that have to wait yet another round?

Oct 24, 2013

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mooswa

Oct 30, 2013

MarkOk I get that current drop is delayed due to some suppliers, but why is that a reason not to start a new drop?

Oct 30, 2013

semisight

Oct 30, 2013

MarkHey Mark, I know you can't be too specific, but what's the status of the drop? Any new news? If you're not assembling them, how many parts are you waiting on?
Just generally, any ETA? (Can be vague... 1 month? 2 months?)
Thanks!

Oct 30, 2013