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Product Description
Continuing to lead the pack in DAC performance, Gustard is back with the X16: a feature-loaded conversion powerhouse with the latest DAC chipset. In this case, it’s two ESS ES9068S DAC chips—both of which are capable of MQA decoding, giving listeners access to raw, uncompressed sounds straight from the studio Read More
Your issue would be with your retailer (they, in turn, would deal with Gustard, as would be their right), there is usually a given period (2 years in Europe) and disputes can be lodged through small claims for a nominal fee, where they need to interact (dispute the claim or mediate) within a set period after lodging the claim (2 weeks where I'm from) or else the court will automatically side with you.
You'll have to look into consumer rights where you are from but most retailers/companies, in my experience, will sort something out before things escalate.
I've no legal background or such, I just know you have rights - sorry if that isn't the clarity you were seeking & good luck resolving your issue.