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ArthurM
2682
Apr 26, 2016
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Our vendor just reached out, and they have some unfortunate news to share with the group. Due to an error on the vendor's part, they allocated the group's units to another order. Whenever we launch a drop, we make sure that the vendor has enough units to fulfill the group's order. This protocol was followed for the iBasso DX90 Digital Audio Player, but the vendor’s warehouse team didn’t put a hold on our units as instructed.
As soon as we received the news, we contacted our other vendors in an effort to source this unit. Unfortunately, no one was able to accommodate our request. Additionally, the alternatives that were offered weren’t able to meet the specs of the DX90.
As a result, we will be canceling the drop and issuing all group members full refunds for their orders. Refunds will be applied to your payment method within 1-3 business days. As a small token of appreciation for your continued support of the community, our vendor will also be issuing everyone $15 in the form of Massdrop credit.
We apologize for any inconvenience this has caused and have forwarded feedback to our vendor. We have also added new checks and balances for this vendor in order to ensure this doesn't happen again.
If you have any concerns on how things were handled by us, please reach out at https://www.massdrop.com/support and we will be sure to do our best for future drops. Thanks for your support, and we hope to better serve you and the community in the future.
Apr 26, 2016
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