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ArthurM
2684
Sep 5, 2015
We are back with both some good news and bad news. Starting off with the good, our warehouse received the 90 units our vendor expedited over to us today. They have already begun preparing these for individual shipment and will get them out the door by Tuesday (Monday is Labor Day).
The bad news however is that all remaining orders will be delayed until the end of the month. If you do not receive a shipment confirmation email by this coming Thursday, then you are part of this 2nd and final batch. The reason for this extended delay is based solely on the keycaps. All of the keyboards are actually ready, but the keycaps still need to complete production. Apparently, since the time we placed our order, the keycap factory has been bombarded with tons of new orders.
Regardless, both Massdrop and our vendor find this delay very unreasonable. Our vendor representative will be paying a visit either today or tomorrow to the keycap factory and will try to bump our order up in the queue to reduce everyone's wait time. We apologize for this inconvenience. If you prefer to not wait on your keyboard, please reach out to our support team, and they will cancel your order for a full refund.
Expect an update from us by the end of the day Pacific Time on 9/18 or sooner if something comes up.
OmegaK
107
Sep 5, 2015
ArthurMIf the boards are ready is there any way some of us can ask for them without keycaps? I've got some extra sets and keycaps aren't that big of a deal... waiting 2 weeks for some laser engraved keycaps doesn't sound like a good idea....
AnthonyOoi
344
Sep 5, 2015
ArthurMSo which keycaps are the ones that still need an entire month to produce? The black laser engraved, white dye-sub, or both?
AnthonyOoi
344
Sep 5, 2015
OmegaKWho says it's only going to be "2 weeks?"
superxtian
58
Sep 5, 2015
ArthurMIf I'm not part of the 1st batch then I'll be receiving this by 1st week of November and this will be my birthday present. Fair enough
OmegaK
107
Sep 5, 2015
AnthonyOoiHe said next update is the 18th which is two weeks from now so I'm basing 2 weeks off of a best case scenario.
netmonk
37
Sep 5, 2015
AnthonyOoiI bet it's the laser engraved, dye sub was only limited quantities.
phruitpie
6
Sep 5, 2015
ArthurMArthur, I submitted an address change about a week ago, but never heard anything from support. Is there a way I can get confirmation about my change of address??
OmegaK
107
Sep 5, 2015
phruitpieDoesn't seem like @ArthurM is giving much feed back here, another MassDrop rep that doesn't appear to have much to do with this drop (@AlexPeterkin) has been around the past week interacting at least, tons of people have been asking questions and not one has been answered by @ArthurM.
jeenuv
12
Sep 5, 2015
ArthurMAlright. I've waited almost a month, and I think that's enough. I'm going to ask for a refund and get a Pok3r elsewhere.
This was (well, would have been) my first purchase from MassDrop, and I'm disappointed that things took a turn like this. I _might_ come back, but I do hope you would take better measures to ensure prompt delivery of goods.
(takes a deep breath, shakes head)
jackiecane
39
Sep 5, 2015
ArthurMWhy has MD scrubbed all references to where we were in the drop? For example, I'm fairly certain I was one of the first, single digit participants but all mention of backer numbers appear to have been made unavailable (something it seems is not limited to this drop, but MD on the whole). Why is this information suddenly something we don't have access to? It would go a long way in permitting people to at least try and guesstimate if they're in what appears to be two distinct and unadvertised batches (unlike the pok3r drop, where the batche schedules were methodical and well-structured with regards to logistics: options were clearly outlined and you knew what you were getting + bonuses for being in the latter drop.
I don't know who's idea it was to keep raising the drop limit (MD or the manufacturer) but I think after missing repeated goals, a little more transparency is needed. Even now, if the drop had remained at the initial 300, <1/3 would be complete. Instead, someone appears to have gotten greedy by collecting money for what is clearly an undeliverable amount of goods within the the first, or even second purported timeline. Transparency with regards to which company is responsible for making that would likely impact future community decisions on which projects to back - for better or for worse.
I think that those who have backed this drop have the right to know who or what overzealous entrepreneur contributed to this snafu, so that buyers are not inappropriately faulting the incorrect party. I anticipate massdrop' silence , but MD: this is your chance to speak up and provide something more than just status updates - the reality is that all deliverables will be late. I think we can all understand that some vendor delays are out of MD's control, but <20% of the promised deliverables have been completed during between the drop end through T+1 month beyond the projected completion date. Those are downright abysmal numbers.
Eidorian
76
Sep 5, 2015
ArthurMWill delayed to the end of the month mean that you will receive them at the warehouse by the end of the month, or that they will start shipping them to the US from China by the end of the month?
jackiecane
39
Sep 5, 2015
Thanks! I did notice that the lack of participant number was missing - however, I this case I think it's still relevant since apparently "all" the boards have been completed and are simply missing keycaps. Even if I were the 9th person to order dyesub keycaps, with an original max order of 200, it's reasonable to expect to get my order - but who knows? MD will decide who gets their order and who doesn't, but one can only infer that this isn't the normal, logical process since it's a pervasive-enough issue that it's been removed completely from the site.
phruitpie
6
Sep 5, 2015
OmegaKThanks for the tip!
lectral13
108
Sep 5, 2015
OmegaKI agree, send them without keycaps to the people that want them. I am willing to bet that a good many people have purchased different keycaps already.
Couch3ater
52
Sep 7, 2015
I'm going to second (third? fourth? I'm not terribly certain at this point*) the need for improved communication, especially in this case. @ArthurM has been all but absent from the thread, save for the sporadic, and often times delayed 'weekly' updates...
I find it laughable that another Massdrop representative has had more visibility on this thread in the past week than Arthur has had in the past month. We were not only promised an update following the Monday production meeting that took place awhile back (which never came, mind you), @AlexPeterkin seems to be more involved in corresponding with the community on someone else's drop... He has responded to our cries twice by stating that he would reach out to the Logistics team, while Arthur has simply sat idly by.
Also, after having told us that your vendor would be paying a visit to the factory in order to ascertain the status of things (again...), you promise us an update by the 18th of September? That's just plain unacceptable. Here's hoping Alex has some luck with the logistics team, as it seems Arthur has all but dropped the ball on this one.
*EDIT - more than two of us have pointed out the need for increased / more transparent communication between you folks at MD and the customers...
Couch3ater
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Just for giggles.
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