KC64 Mechanical Keyboard

KC64 Mechanical Keyboard

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Product Description
Offering a 60% form factor with the added functionality of arrow keys, the KC64 is not only compact but also practical. Fitted with your choice of Cherry or Gateron switches, it comes with laser-etched PBT keycaps Read More

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MadCribby
0
Oct 30, 2020
I got thos keyboard off Ebay for a steal (no manual or instructions)it seems to work but I can't figure out how to turn on the keyboard lighting.
Phikzel
3
Dec 18, 2018
So... More than one year has passed and no updates. I haven't requested a refund because either I was stupid or hopeful that maybe the second batch could be fixed with a firmware update. @XiK is there any news on this? is KC working on something? Is it too late to request a refund? Thank you for your answer :)
qrxcvzvc
3
Dec 3, 2018
It's been a while, but I feel like adding on to this. The replacement didn't really fix anything. Unstable spacebar, missed keystrokes... and the board itself isn't even level with the table it's resting on. You'd think they could at least make a flat keyboard, but no.
phwelo
1
Nov 6, 2017
I guess at this point we should consider the supposed firmware fix as vaporware?
fuzzy-focus
9
Nov 25, 2017
And apparently the same goes for massdrop support.
VonNihil
20
Aug 23, 2017
Unfortunately, I can now also confirm that the replacement unit I received is defective. The problem is more subtle than before but still present -- typing a paragraph of text at a reasonable speed will result in missed keystrokes. Not to the ridiculous levels of the first item but still to a degree that makes the keyboard unusable in practice, especially for the intended market of a mechanical keyboard.
In view of balance, I compared the keyboard in active use for a couple of hours to another mechanical keyboard with the same switches and two cheap Logitech consumer keyboards. This keyboard /is/ defective.
It's a great shame that the manufacturer has wasted so much of everyone's time, including their own, in issuing a replacement that does not fully resolve the root cause of the first problem. As someone who works in the high-tech industry for a company that produces consumer devices, I am quite surprised that a business would go to the lengths and expenditure of replacing field models without investing the extra time and resources necessary to avoid embarrassment in the market.
In the meantime of this saga I purchased a 'Ducky One TKL' compact Cherry-MX keyboard from a regular retailer. It's a little bit more expensive in shelf price but what this drop has reminded me is that the cost of non-quality is significant.
I won't be seeking a refund as I don't want to spend any more time on this.
I think the lessons should be:
1. Massdrop do not work with this manufacturer again. Apparently, yes, it is possible to /design/ a defective keyboard. Twice(!).
2. Massdrop either only provide products for which they are sure have market readiness OR Massdrop provide a clear 'cowboy' disclaimer for products provided by amateur manufacturers.
Phikzel
3
Sep 18, 2017
I have to confirm that I have the same issue with the replacement keyboard..
fuzzy-focus
9
Oct 15, 2017
I have received my replacement yesterday (delivery took forever for some reason) and I can feel no improvement over the other defective version.
I am no longer confident that there will ever be a functional product.
I have not been following all posts here, but apparently it's a common problem with the other users too.
@Xik what are the steps to getting a refund for this product?
moukimokyu
173
Aug 21, 2017
I'm unhappy to report my new keyboard is still dropping keystrokes, albeit nowhere near as badly or as frequently as the first keyboard. The spacebar appears to be the main issue. Suffice to say it's disappointing. I'll touch base with support after I finish work today.
akang
3
Aug 29, 2017
same here. missing few keystroke when typing fast
DiscoMonster
16
Aug 18, 2017
I wanted to add a positive comment after this long, drawn-out, saga. I received my replacement keyboard yesterday and this batch seems to have resolved all of my issues. Kudos to Massdrop for sticking with this for almost a year and making it right in the end. The only constructive criticism I can make is to be more communicative with us. Don't let it go more than a couple weeks between updates. Getting regular updates would have put my mind at ease, knowing the problem was being addressed. This doesn't even need to be every week. Just once a month makes a difference! I am definitely happy with the new revision of this board. Sorry to see some aren't having the same expeience.
boMD
161
Aug 19, 2017
Same. My new KB is working great so far. The wait sucked, and although updates were slow, I received immediate responses whenever I emailed in to customer support.
Is what it is I guess, but enjoying the new KC64 so far.
patricksanders
10
Aug 17, 2017
https://youtu.be/1RPJaMHZSgw
I think I want my money back.
Dexa
6
Aug 17, 2017
I have received a replacement keyboard, for which i had to pay 31 euros in customs for the second time, only to find that the spacebar key is not working this time, although it seems the keymisses issue has been solved correctly.
Is there any way i can get a full refund for this product and the customs i had to pay twice, because this is more that unacceptable...
Kroio
0
Sep 3, 2017
Hi Dexa, did you just go through the normal massdrop support for this? I'm in the basically the same situation as you, new board still dropping keystrokes and had to pay customs twice for this...
Dexa
6
Sep 3, 2017
Hi Kroio,
I have just emailed the situation to massdrop on support@massdrop.com. I attached a video of the space bar not working and a photo of both customs fees tickets that were stuck on the boxes, and made a paypall account for the refund, and i had my money 2 days later, and didnt have top go through the hassle of reshipping the two broken keyboards, so now I'm having some fun randomly soldering pieces of the boards together and stuff :p
Cant really help you much otherwise :s
Good luck
Alpi
5
Aug 7, 2017
i notice it hasnt been posted in here that theres been a further delay. i'll quote the relevant portion of the email from about a week ago
" We wanted to explain what's happened in the warehouse. While we did receive the keyboards, they were received incorrectly at the warehouse and now we're experiencing a SKU contamination. We didn't want to take the chance of dispatching and sending another board that won't work for you, so in this instance we will be bringing them to our head quarters for testing. Once we can confirm they're the boards with the Upgraded PCB, we'll get them sent your way as soon as possible."
how long is it going to take to sort the duds from the working boards @XiK ?
XiK
5500
Aug 7, 2017
We have successfully identified the contaminated skus / new replacements! Our warehouse in NJ actually sent the keyboards here for us to check 1 by 1, which took up a week or so. Remaining replacements should be going out this week. sorry bout the delay, but we wanted to make this right for everybody and not having peeps receiving bad units again... Thanks for checking in, appreciate your patience!
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