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Showing 1 of 473 conversations about:
bass
154
Jun 9, 2014
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andreewlee
40
Jun 9, 2014
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bassI don't know why you still order from MD, since all you do is complain and gripe about how they messed up on this order and that. I'm really getting sick of your posts on almost every keyboard discussion man. There is no such thing as a perfect business. Deal with it. If you have issues, email them rather than being an importunate discussion-board-whiner.
/rant
/rant
bass
154
Jun 11, 2014
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andreewleeI do still buy stuff from them, because they offer useful and practical items that I personally use everyday at great price point.
For drops in other categories, MD is usually pretty good about providing accurate product information, providing timely update on the drop, etc.
However, I don't know if there is a particular reason or cause, there is always seem to be something wrong when it comes to mechanical keyboard related drops. I love mechanical keyboards. I use them at work and at home. I currently have 8 of them in my collection. This Leopold will be my 9th one. I spent a lot of time browsing mk related information online everyday. Maybe I know a bit more than the staff at MD, or maybe not.
I am just not happy when the staff not putting their customers' satisfaction on the top of the list. We pay money for a service and we deserve the best possible service.
I maybe "whine" and "complain" a lot. However, I speak out on behalf of people who feel the same way. Remember, one man's "whiner" maybe another man's "advocate".
Through my "whining", I managed to motivate Nelson to negotiate a better pricing point for the current KBtalKing PBT key cap set. You can read it on page 4 of the discussion: https://www.massdrop.com/buy/kbtalking-doubleshot-pbt-keycaps/talk
If I email or call Nelson in private, he may or may not post on the drop. If I post it in the discussion board, then he will have to respond. I am actually helping him with some positive publicity for negotiating with the vendor, even if he doesn't get lower pricing point in the end. If he does, we all benefit from buying product at a much lower pricing point.
For drops in other categories, MD is usually pretty good about providing accurate product information, providing timely update on the drop, etc.
However, I don't know if there is a particular reason or cause, there is always seem to be something wrong when it comes to mechanical keyboard related drops. I love mechanical keyboards. I use them at work and at home. I currently have 8 of them in my collection. This Leopold will be my 9th one. I spent a lot of time browsing mk related information online everyday. Maybe I know a bit more than the staff at MD, or maybe not.
I am just not happy when the staff not putting their customers' satisfaction on the top of the list. We pay money for a service and we deserve the best possible service.
I maybe "whine" and "complain" a lot. However, I speak out on behalf of people who feel the same way. Remember, one man's "whiner" maybe another man's "advocate".
Through my "whining", I managed to motivate Nelson to negotiate a better pricing point for the current KBtalKing PBT key cap set. You can read it on page 4 of the discussion: https://www.massdrop.com/buy/kbtalking-doubleshot-pbt-keycaps/talk
If I email or call Nelson in private, he may or may not post on the drop. If I post it in the discussion board, then he will have to respond. I am actually helping him with some positive publicity for negotiating with the vendor, even if he doesn't get lower pricing point in the end. If he does, we all benefit from buying product at a much lower pricing point.
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4 or 5 days without a word from you guys, it is not very customer-service oriented. We pay money for both the product and customer service. Part of the customer service is to communicate about on-going issue/problem and ways to solve them.
By the way Mark, are you repeating the same mistake again from the Pure Pro incident? People were asking for update on the shipment left and right. And it took you couple days to reply. That happened about 6 months ago. I guess you guys haven't really learned from your mistake, have you?
This is all part of "due diligence". You guys have not shown enough of it.
By the way, exactly what date you guys received the last update? At least, we the members, can estimate when we will receiving our merchandise.