Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 162 conversations about:
Southpaw018
17
Jan 10, 2020
bookmark_border
So. The seat of my chair deformed. No big deal, right? 10 year warranty on the frame.
December 2: contact Drop.
December 3: Drop says that @AKRacingSupport services this model. Contact the email address given.
December 5: AKRacing says request received.
December 9: AKRacing says Drop has the seat, and only Drop has the seat, and they can't do anything.
I reply to both support services. I'm not doing this runaround thing. One of you is going to fix or replace this chair.
December 16: No answer from either support desk. Send followup.
December 30: No answer from either support desk. Send followup.
January 10: No answer from either support desk. Post here.
Still waiting, guys. I do not want to continue escalating this, but I will. I just want my chair fixed or replaced. My back hurts.
Southpaw018
17
May 3, 2022
bookmark_border
curpetDrop eventually conceded that they did not have the part and could not honor the warranty, and they refunded my money in full.
Leeeoon
1
May 31, 2022
bookmark_border
Southpaw018How long did it take until they finally conceded? My seat is starting to protruding parts.
Related Products
.gif?auto=format&fm=gif&fit=crop&w=360&h=360&bg=f0f0f0&fill=solid&fill-color=f0f0f0&dpr=1&q=70)
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionFollow Drop