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Showing 1 of 439 conversations about:
Will
8470
Chief Product Officer
Jun 21, 2013
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Gentlemen! Working on getting you an answer right now :D
Jun 21, 2013
jason.hatton.31
0
Jun 24, 2013
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Will@Will Is there any update on the below questions? I'm really interested in what happens if there are stuck pixels on the screen. Will the buyer need to pay to have the monitor shipped back? Will we receive a refund or another monitor. Thanks
Jun 24, 2013
Will
8470
Chief Product Officer
Jun 24, 2013
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jason.hatton.31@jason.hatton.31 Hi Jason, If there are any dead pixels just let support@massdrop.com know and we'll shoot you a return label. At that point, you'll take it to UPS and your replacement monitor should arrive shortly. We cannot offer refunds after the buy has finished but we will make sure you get a monitor free of dead pixels. Let me know if you've got any more questions!
Jun 24, 2013
jason.hatton.31
0
Jun 24, 2013
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WillThanks for the reply. I'm ordering now :)
Jun 24, 2013
Will
8470
Chief Product Officer
Jun 24, 2013
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jason.hatton.31@jason.hatton.31 My pleasure! Looking forward to uploading your tracking info.
Jun 24, 2013
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