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Showing 1 of 4 reviews about:
NSMO TWS IEM
Validosius
4
Dec 25, 2023
checkVerified Buyer
Right Side Dead on Christmas
Bought it for myself. Opened and tried it out on Christmas. The right side one was dead. Open/close, etc. etc.... No joy... going to return it. Dead on arrival. I'm glad I found it right when I tried it out. I waited for the case to charge up all the way, it's fully charged. Good lights on both IEMs. Only the left one has sound coming from it.
Recommends this product? No
scutts
167
Dec 28, 2023
ValidosiusI believe the customer services team has reached out to you to resolve your issue.
Validosius
4
Dec 28, 2023
scuttsYup, they said it's past 30 days. I bought it in Oct 2023. Received it on Oct 20, 2023. Opened it on Christmas Day as part of a family tradition. Found out the right side IEM was inop. Tried to get it taken care of by DROP. I was told that it's past 30 days and that there was "NO MANUFACTURER'S WARRANTY" for my product.
This is what I was told:
[After reviewing your transaction, I can see that your order was delivered on October 20th, 2023 and is outside of the reporting period for an issue as this item does not come with a Manufacturer's Warranty. For products that do not have an included manufacturer's warranty, customers have 30 days from the date of delivery to report an issue. It appears that the time-frame for reporting an issue has passed, which means we are unable to provide a replacement or facilitate a return.]
I went to the website and found this:
https://www.adv-sound.com/pages/warranty
ADVSOUND, Inc. (“ADV.”) warrants this product against defects in material or workmanship for three years from the date of purchase. Pursuant to this Limited Warranty, ADV. will, at its option, repair or replace the product.
U.S. LIMITED WARRANTY
U.S. Limited Warranty – For warranty information outside the U.S., please contact your local distributor. Warranty service is only available in the country of original purchase. Warranty terms, service availability and service response time may vary from country or region to country or region.
TO OBTAIN WARRANTY SERVICE
If you require warranty service, please return the product to the location where the product was purchased. If this is not possible and you live in the United States, please email support@adv-sound.com for information on how to obtain service or replacement. If purchased outside the United States, contact your local dealer for repair or replacement.
You are responsible for transporting your product for repair or replacement.
ADV. will pay reasonable return charges for delivery to any location in the United States if the repair or replacement is covered under the warranty. The product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection should be returned to:
ADV. | Customer Service
500 Northern Blvd, Ste 004, Great Neck, NY 11021
Your bill of sale is your warranty. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above may not apply to you.
WHO IS PROTECTED BY THIS LIMITED WARRANTY
This Limited Warranty protects the original owner and all subsequent owners, within three years from the date of purchase, provided that the ADV. product was purchased from an authorized dealer in the United States or purchased by military personnel from an authorized military outlet located on a United States military base. A copy of the original dated bill of sale must be presented whenever warranty service is required.
WHAT IS COVERED BY THIS LIMITED WARRANTY
Except as specified below, the ADV. warranty covers all defects in material and workmanship. The following are not covered: re-shelling of handmade IEM's, product variation resulting from the nature of hand-making process, deteriorated and/or discharged lithium battery (after 1 year from purchase date), damage caused by accident, misuse, abuse, product modification or neglect; acts of God; damage occurring during shipment; damage from failure to follow instructions contained in the instruction manual; damage resulting from the performance of repairs by someone not authorized by ADV.; damage caused by installation of parts that do not conform to ADV. specifications; units used for other than home and office use; units not used for their intended purpose; any claims based on misrepresentations by the seller; products sold on an “as-is” or final sale basis; or the cost of installing, removing, or reinstalling the unit. ADV.’s liability is limited to the repair or replacement, at our option, of any defective product and shall not include incidental or consequential damages. ADV. reserves the right to replace a discontinued model with a comparable model. Any replacement units or parts may be new or rebuilt.
Now I'm usually satisfied with the stuff I buy from DROP. Not anymore. This is just some atrocious Customer Service. I mean $hitty customer service. Straight out lying. Over $45.51. I spent a whole lot more in the past few months on gifts from DROP than that. This is pretty sad customer service. Lame as Fuq.
Block all DROP's emails now. Cheap and unhelpful during Christmas. Just plain sad. Read the advertising on the IEMs. Doesn't even hold up to the expectations.
scutts
167
Dec 28, 2023
ValidosiusI meant ADV. customer services team.
Validosius
4
Dec 28, 2023
scuttsYes, they did. Doesn't change the fact that DROP customer service messed up though.
scutts
167
Jan 5, 2024
ValidosiusHas your issue been resolved?
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