Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
I certainly won't try to pitch you on whether cables make a difference or not as that's a losing battle. But I do want to state that designing our new line of wires took just as much time, effort and R/D as designing any of our headphones. A lot of time was spent comparing wires and finding out what made the most noticeable changes for positive audible changes in signal conduction and making sure the wires feel and look of premium quality. Believe it or not braided cables with top quality wire cost a lot to make. If you compare what we offer for the price, it's much less expensive than a lot of other stuff out there. Whether you buy them is of-course up to you, and a decision each headphone user will have to make on their own. I often tell potential cable customers that cables are aesthetic, sonic and form factor upgrades (not always in that order for each person). What percentage that equals always differs for each specific person as with anything in audiophilia. In short - we're not telling you that you need a cable to enjoy your gear. But for those that believe in it and want a top quality cable, we did our best, I promise!
1. Lowering the resistance by using as many strands as possible per AWG = less hash, strain to the sound. More natural effects with notes "popping" more instead of sounding strained at all. 2. Nylon insulation helps direct current away from the center of the wire and helps dampen from wire movement and/or static build-up. This helps stay away from stridency in the sound. 3. A combination of the above depending on the amount of strands and strand size used and whether we used silver or copper could take the cable in a number of directions. We spent a lot of money trying different bundle configurations to find what sounded subjectively best with our and other MFR's headphones.
As far as showing you graphs, what I can say is this. It's the same thing as different woods with our headphones. They sound very different, and it's not until you sit someone down with a Blackwood headphone and a Teak headphone that they realize how different a headphone tuned exactly the same with two different woods can sound. All material, whether it be wood, metal, etc has different qualities that affect timbre. You really have to hear it to understand it, posting a bunch of CSD's, IR's etc etc may show slight differences, but especially with cables the sonic difference is too slight to be able to tell you it's worth buying or not. That's something you'll have to answer for yourself.
As for cables the changes are small, but a few small changes do come together to make a larger difference. I originally began chaining cables to accommodate a balanced amplifier I owned and to make a single modular system for all my headphones, so I never noticed any difference from the cable it self as non of my "stock" sables worked with the best amp I had atm.
What took me by surprise was what I heard when I made some upgrades and switch back to Single End from balanced, an one day one of my custom cables had a tear in it. Entirely my fault and the builder happily repair'd it for me. How ever during that time I had to swap back into one of my stock cables, and right off the bat I noticed how harsh every sounded! So for me I more or less stumble'd on the fidelity differences
Non the less, as for hearing it I just recommend you try it one day. Get a cable, listen to it for a week, and just focus on your music.
Then switch back to the original, most of the time IF the difference is enough for you to notice... you'll notice it. An when you do the switch back pick a track that you like and know well. An sometimes you may not have a word for what's off but... you'll notice that somethings off.
An if you don't notice anything, well that's fine too! Sound fidelity aside, a lot of second hand cables tend to be built to better standards than stock options and often have a nice look & feel to them. Plus you'll often get a Warranty with that equipment that includes some repairs and maintenance that goes beyond what the manufacturer offers you.
Either way like a lot of things in the Audio hobby it's good to hear it for your self. Don't get caught up in the negative or positive feed back until you've had a chance to listen for yourself!
1. The pin assignment for the 4-Pin XLR