Work around for firmware/configuration update error "command not recognized"
I spent more than an hour attempting to update my Drop Shift keyboard. I'm not sure what has changed, but I was not able to do it entirely from the Drop website as I had previously done. I have most of the keys configured how I would like, but the default LED function was a very bright, distracting, rainbow wave going across the keyboard. Every time I turned the computer on I had to manually adjust the lights how I liked. Using the online version or the locally installed app, you first have to install the QMK XAP interface. You then have to flash your already configured firmware file, which can be done on the Drop website. If you are logged in your last configuration is saved under your account and you can alter what you like, so you don't have to start from scratch. So, following the instructions I selected the appropriate board, entered bootloader mode, but when attempting to flash the file, I would get an error that the C:/Users/Mike C..... command is not recognized...
Oct 18, 2024
My NuForce earphones still hasn't arrived and yet it says it'll be delivered 01/12 on Asendia's tracking site. I'm now fearing that the other thing that I've ordered from MD might share the same fate.
I already contacted MD support twice without any replies from a few days back. Hope you guys could be able to address these issues.
I feel you. Stuff like this really makes the customer unhappy. Massdrop is going to lose a dedicated 3-year customer soon if this continues. They really need customer support. I don't know what happened, when I had an issue a couple of years the support was immediate and fantastic. Growing pains?
Either way, they need a dedicated support team. Or if they have one, they need to get their act together. You are a large company now, with lots of people counting on your team to provide some kind of customer support.
If this is the kind of support we can expect to receive in the future, I'm going to stop telling acquaintances about Massdrop, and use an alternative service.