Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
Many myths have existed for many years and while I am sure heated debate will arise I want to ask everyone to respect the rules of these forums. Act civilized. State your point of view, be open to other peoples point of view and hopefully we can at least UNDERSTAND where people are coming from and not just arguing for the sheer joy of it.
I guess I will start.
HEADPHONE and SPEAKER BURN-IN
A topic that comes up for me pretty often and yes.. I do think something happens when you take a BRAND NEW off the assembly line moving driver dynamic speaker with suspensions and surrounds and webbing and run it for X hours. Now I am not saying you have to do this. It may not even benefit you or if there is a change it might be so small it isn't worth even thinking about. But Physics dictates if a precision device has a job of moving hundredths of a millimeter then I expect if it gets used initially then the moving fabric, foam and rubber parts may stretch and wear and perform differently then bone dry stock parts that have never moved before.
So can it be real? I say yes. Can it be measured. It should be possible. Is it worth fighting over? Of course not. Many people attribute the change you "hear" during burn-in to the human ear simply adapting to the sound. Like listening to a tone for long enough that it disappears. But my usual advice is .. "If you like it out of the box, enjoy" I usually just put headphone and speakers I dislike though the hours of hard running, away from my ears and then assess later.
I will let you guys take over the next topic, Tone Arms, Headphone Cables, Interconnects, Cable Risers, Tubes..