Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
SOUND "All of a track or two should do the trick, as whether with revealing headphones ... or used as a preamp, the HPA4 simply drops jaws with the sheer impact, openness and vivacity of the way it plays music.""I played a new Channel Classics recording, pianist Anna Fedorova's Four Fantasies [CCS 41318; DSD 256], and was instantly struck by the way it sprang to life, with every element of the playing, and the size of the Steinway in a credible concert-hall acoustic, readily on display.""It was one of those real 'performer in the room' experiences and I was instantly transported back to the time I spent monitoring the recording as it was being made in the Eindhoven Muziekgebouw back in July.""The HPA4 can certainly rock out, it prodigious capability when it comes to output levels meaning it can five as much as your phones can take.""Its beauty is that it sets no limits on your system: any failings audible will need to be looked for elsewhere."- Andrew Everard, Hi-Fi News
Read the entire article in the November 2018 issue (pages 70 - 73)