Showing 1 of 22 conversations about:
A community member
Jan 19, 2017
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How about bringing back the paged comment system?
The new comment system looks very nice, but it is way too simplistic and actually impairs the ability to view the history of a drop.
Say for example : I want to look at the pictures of the very first drop, or I want to see what the discussion was a month ago, or if I want to see if their used to be issues with the product that are now fixed...
I can't do that with the new system unless you have some serious patience to keep scrolling down, additionally it makes finding a specific post an absolute mess.
That brings me to why the paged comment system is superior: Post are organized by page, if you want to find something on this system you can simply got to page 5 or page 12, and there's no need to endlessly scroll until you find what your looking for.
Some may argue that with the endless scrolling system, browsing on mobile is much easier, but you clearly forgot that if you want to go back to the top, you have to scroll for quite a while... now you could solve this by adding a "back to top" button or refreshing the page, but you still can't go to a specific page to find a comment or information about the product.
One solution could be to have a hybrid of the current and the old comment system, where infinite scrolling still exists, but it is organized by page, and that enables you to have the same functionality as the old system.
Another solution could be similar, make the comment system paged but if the user keeps scrolling down, the next comments load, this is similar to how Amazon loads their pages on the mobile app, you still have paged browsing but if you prefer to keep scrolling it allows you to do so.
Jan 19, 2017
steve
329
CEO
Jan 24, 2017
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So your point around making the comment system paged and load more comments as a user scrolls down is really interesting and something I'll look into.
You're also totally right that we updated comments to be infinite scroll to better accommodate mobile users. We were seeing that >55% of our traffic would be mobile with some days higher than that and wanted to make a better experience for those users.
One thing we're talking about internally is adding a search box to every page of discussions. It'll keep things infinite scroll, but let you type in the keyword or keywords you were trying to find on page 5 or page 12. How much do you think this'll help solve the issue?
Jan 24, 2017
A community member
Jan 24, 2017
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A search box would be a great addition, but its no replacement for being able to go to the very beginning of the drop, like stated before, what ideally is wanted is being able to read the discussions that have happened before, without needing to scroll for ages. Basically a search bar sort of wont fix it, but it will greatly enhance a users experience browsing the comments... Also for me typing this was a serious pain because every time I hit backspace it moved my page type cursor to the beginning, and every time I typed the page moves up (this is on mobile).
Jan 24, 2017
westrom
82
Engineer
Jan 24, 2017
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Hey Azer, what device & OS version were you using to post that message?
Jan 24, 2017
A community member
Jan 24, 2017
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Lumia 640 LTE running Windows 10 Mobile Build 14393.693 (Stable public release). This is probably an issue only affecting Windows Mobile users but if there's anybody who can confirm it also happens on iOS or Android , please let know.
Jan 24, 2017
j.a.l
704
Jan 24, 2017
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I would love to see better-integrated search.
Another thing that occurred to me was a sort of index, or perhaps think of them as bookmarks. I'm thinking drop boundaries could be automatically marked with a way to jump to them, and perhaps highly rated comments as well. I think real value could come from human curation, though - pulling out comments that a human notes is a good answer to a common question, or a well done review, or what have you.
I realize that potentially raises S512 safe harbor questions, but then I think you're are already past that line.
Jan 24, 2017
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