Showing 1 of 22 conversations about:
Bobraz
1832
Oct 21, 2017
bookmark_border
@steve I wish for Massdrop to stop using DHL. They have unfair practices. They charged me $10 to collect $2.50 worth of taxes, can you imagine? Another time, they charged me $25 to collect about $10 worth of taxes.
I am a loyal fan of Massdrop and actively involved in the discussions and the communities, but using DHL for Canadian orders, when you have Asendia that does a spectacular job, will just push me away from Massdrop.
In the meantime I have contacted support to ask for a refund of $10, because before joining the drop (my order #MD-47985-2301775) I had asked Massdrop community managers to be confirmed who the shipping paertner was, and I been told Asendia would be used. Then frikking DHL was used 馃槨馃樀
Please stop using DHL! Their unfair predatory practices stand totally in contrary to the spirit that you wished for Massdrop when you co-founded it!
search
Oct 21, 2017
JayOG
2
Oct 21, 2017
bookmark_border
Hi @Bobraz, thank you for reaching out and providing the feedback on your last order. Steve forwarded me your comment as I head our operations team. My responsibilities include ensuring our customers are getting consistent high quality service throughout fulfillment and shipping, and it doesn't appear that we provided accurate information to you. We are limited in our ability to utilize Asendia as our courier for certain shipments based on the product characteristics, weight, and size. As far as these fee's are concerned, the $10 charge is for customs clearance and the $2.51 charge being for taxes applied by the Canadian government. All international shipments (regardless of courier) are eligible to be assessed for clearance, duties, and taxes. We are planning on adding services and new couriers throughout our network to keep cost low and service high in the near future. It appears in this case we may have provided you with inaccurate information and I will follow up with the support team to ensure we address your ticket. Thanks again for writing in and letting us know about this.
Oct 21, 2017
Bobraz
1832
Oct 22, 2017
bookmark_border
@JayOG @steve Thank you guys, for following up on my complaint. This is what makes Massdrop a different purchasing experience - a social purchasing experience I'D say - and it saddens me that companies like DHL come and ruin the experience.
@JayOG I totally understand your answer, but you are wrong - and I say that very respectfully. Look closely at my picture, there is absolutely no customs clearance work that was done, no duties collected, nothing. They just charged tax, two whole dollars worth of taxes, like every other business in Canada does, but allowed themselves to slap a $10 fee because they could. Does a taxi charges me a fee for collecting tax and giving it to the government at the end of the month? No. Does a restaurant charges me a fee for collecting tax and giving it to the government? Nope. How about a university? Nope. A travel agency? No sir. McDonald's? No again. My mortgage or banking institution? Nope, and yet man do they collect a bunch of taxes from me! Collecting taxes is part of the normal process of doing business and they have no moral ground on which to unilaterally add huge additional fees for it.
Yet DHL does; because they know the recipient wants their package, and they milk the delivery opportunity to gather more money (it's a hidden profit center). Haven't I (and you) already paid them to do their job? Yet they need to charge the equivalent of 30 minutes of a clerk's time (assuming they pay their clerks $20 an hour) to collect two measly dollars worth of tax? In this day and age of everything electronic? Bull***t.
Don't believe this clearances and customs crap excuses these companies serve you Jay; I'm telling you right here: they collect more money because they take advantage of the system, and take advantage of the delivery situation, and want to take advantage of your customers. Indeed, how come Asendia and, say, EMS, don't do that? I never has to pay any fees with Asendia.
And how come the same DHL were asking $25 (twenty frikking five dollars!!!!) to collect about $10 of tax? That was no duties or clearance fee; again it was a random fee to collect taxes (please note they were asking 2.5X the amount of the tax, or more than an hour's salary for a clerk). Again, millions of businesses collect taxes from me and other customers, yet they do so without digging in their customers' pockets for it. For the record, that was for order MD-26780-1725511, they were asking around $32 total. I had to send that drop back, no way I would pay such disrespectful and arbitrary fees (what, it takes one hour from someone's time to collect ten bucks? That is why they need to charge me? Bull***t, again). I was eventually refunded by Massdrop, but lost $10 because Massdrop would not refund me the shipping I had paid (I totally understand that, but boy did it sour my buying experience and impacted negatively you, not them).
DHL gouges the customers, this is what it is. They have no respect for your customer, and it's beneath Massdrop to give them business. Please Massdrop, do us all a favor, and stick to other players.
Right now, I want to jump on many other drops (like the Vorso top for example) and yet I never know if these bastiches will be used, or Asendia. If your listings would mention who the shipping carrier is, we would know and be able to decide, and it would take the guesswork out. But right now, using DHL has the effect of making many Canadian customers stay far from your drops.
Oct 22, 2017
JayOG
2
Oct 22, 2017
bookmark_border
Hi Bobraz, I did mis-speak about the customs clearance charge. DHL eCommerce assesses a $10 minimum disbursement fee for shipments imported that are more than $20 CAD (this is a fee the charge to pay the taxes on your behalf). Multi-unit, reassessed, and high priced items carry a higher disbursement fee ($25), which does feel like they are gouging the recipients. Asendia moves all of their shipments through the postal network and only about 6% of those get assessed for taxes or duty (and subsequently disbursement fees), while DHL eCommerce clears shipments through their internal gateways and 98-99% of shipments over $20 (de-minimus to apply taxes or duties) are assessed. The fees that DHL eCommerce charges are not very clear spelled out on their website and they are not always applied in the same way.
I did look through the discussion and found your post asking if these would ship through DHL or Asendia (picture and discussion link included) and Massdrop did state this would ship through DHL due to weight and size restrictions. Regardless, I went ahead and increased your previous coupon from $20 to $30 which you can apply to your next transaction.
Thank you, Jay
Publication on Canadian Customs enforcement and revenue: https://www.copenhageneconomics.com/dyn/resources/Publication/publicationPDF/9/379/1488447427/copenhagen-economics-2017-e-commerce-imports-into-canada-sales-tax-and-customs-treatment.pdf
Discussion: https://www.massdrop.com/buy/blunt-classic-umbrella/talk
Post:
search
Oct 22, 2017
Bobraz
1832
Oct 22, 2017
bookmark_border
Hi Jay!
That discussion you mentioned was for the Classic, which I opted not to get on. In this discussion for the XS, it was said to be Asendia and that's why I joined: https://www.massdrop.com/buy/blunt-metro/talk/1763330 (however my mistake: it was not a Massdrop representative that said so).
(By the way, if Asendia was used for these Blunt items before, it's because it could be done. Why did you switch to that gang of thieves then? But I digress).
Anyway, many, many thanks for the coupon (by the way, where do I find this coupon?); it is much appreciated and totally in spirit for Massdrop. But DHL's practices are not defensible and are absolutely not in the spirit of Massdrop. They should apply judgement in their process , but they don't care about the customers, so they don't do it (especially when they make a mountain of money out of it).
For example, if taxes are $2.50 then they should not charge $10, and put that order in the 2% or 3% that do not get assessed. Just makes sense and respects the buyer. It can be done electronically, it would be simplicity itself. Or, respect the customer and use a sliding scale of fees (say, a buck), not random gouging amounts.
They told you the $25 is for "high priced items"? They lie. When they charged me $25, my order was worth $100 (couple of belts); that is absolutely not "high priced items". Do you realize they applied a 25% fee on an order (NOT taxes, FEES, that go in their pockets), just to pay themselves more? Taxes were $12. It's an insult to me, your customers, to @steve and Massdrop's spirit.
These guys are not respecting the customers, and it does not "feel like they are gouging the recipients", they are actually doing it. These guys gouge the Massdrop customers; please stop using them, for the sake of Massdrop's spirit.
PS: I also had a look at the documents you posted: everyone indeed collects taxes, that is fair and square. Again, it's part of doing business. But my point stands: DHL applies 'fees' (contrary to everybody else) to further pay themselves on the back of the recipient.
Oct 22, 2017
Cloaca
1865
Nov 2, 2017
bookmark_border
I have some quibbles about DHL, but one thing I love: 3 or 4 dollars for shipping to Japan for watches. Jomashop and most other places charge $50.
Nov 2, 2017
View Full Discussion
Related Posts
bookmark_border
Drop
New Communities Giveaways (CLOSED)
[image] New communities, new giveaways. We're introducing five new communities to Massdrop and we want to celebrate with you! We couldn鈥檛 have done this without you, so we want to give something back. We're hosting a giveaway for each new community. Check them out below! How to Enter Follow the Gleam links below to enter. Follow the instructions to earn more entries. We鈥檒l choose winners for each within 7 days of the giveaway being completed. PC Gaming This community is all about battlestation essentials, from headsets and monitors to keyboards, mice, and ergonomic chairs. [image] 路 Enter giveaway: (GIVEAWAY OVER) 路 Check out PC Gaming Drops: www.massdrop.com/pc-gaming/drops Board Games It鈥檚 all fun and games鈥攍iterally. The Board Games Community is home to new and award-winning tabletop titles and the gamers who love them. [image] 路 Enter giveaway: (GIVEAWAY OVER) 路 Check out Board Games Drops: www.massdrop.com/board-games/drops Trading Card Games Here you can connect...
Oct 16, 2018
General
bookmark_border
Drop
Testing Local Shipping in European Union - 聽PART 2!
[image] This is another test. Hey everyone, Great news! We鈥檙e ready to kick off the next phase of our local shipping test for the EU. See the talk post for the initial test here. We鈥檙e now prepared to open up a larger collection of products to keep moving toward a more consistent and better experience in EU markets. The products will be available to ship from our test warehouse in Europe with delivery expected within 5 business days to the majority of locations. Most will arrive at your door with no post office pickup, though some exclusions apply, depending on your address. All prices in this test have been adjusted to include VAT, shipping and handling, and will be in USD. Quantities are limited so do not delay. We鈥檝e made a collection that includes the available products here: https://drop.com/all-communities/drops/european-audiophile-collection PLEASE NOTE: The products in this collection have been specifically set up for this shipping method. These are: 路...
Jun 6, 2019
General
bookmark_border
Drop
Massdrop Testing Local Shipping in European Union
[image] This is a test. Hey everyone, We鈥檝e been paying close attention to all of you who have discussed our current shipping experience in different parts of the world, particularly in Europe. [image] Today, 聽we鈥檙e kicking off a new shipping method test in European Union countries, so we can better evaluate how we can improve this experience for members located in these markets. Select audio products will be available to ship from our test warehouse in Europe with delivery expected within 5 business days. Most will arrive at your door with no post office pickup, though some exclusions apply, depending on your address. All prices in this test have been adjusted to include VAT, shipping and handling, and will be in USD. Quantities are very limited so don鈥檛 delay. Once quantities have sold out, we will be evaluating the success of the shipping test, and will move forward either with the new prices that include VAT, shipping and handling (based on USD pricing), or revert to...
Mar 28, 2019
General
bookmark_border
JoshuaGilbert
Rocket Espresso x Carhartt WIP
Drop should campaign for a second drop, maybe in another classic Carhartt colour! Doesn't have to be as limited edition, but this was super cool when it dropped and I wish I was able to buy one before they sold out! https://us.carhartt-wip.com/products/rocket-espresso-x-carhartt-wip-cypress-31 [image]
Jan 17, 2020
General
bookmark_border
cutesouthernmamma5
am i wasting my time?
i am a quilter, and love to cook. Have you discontinued all the fabric and sewing supplies? if so, then the only thing i would be looking at is cooking, pots and pans, coffee pots and stuff like that. if not, then please do not send me anything more.
Dec 17, 2019
General
bookmark_border
Jarren
Should we have a Massdrop community for Hunting?
This would include items like; Compound bows, and their accessories such as sights, strings, arrow rests, arrows and arrow tips (Rifles and their accessories?). But other items such as knives , bags, binoculars and rangefinders to name a few!
May 8, 2017
Interest Checks
Trending Posts in Drop Hub
bookmark_border
JoshuaGilbert
Rocket Espresso x Carhartt WIP
Drop should campaign for a second drop, maybe in another classic Carhartt colour! Doesn't have to be as limited edition, but this was super cool when it dropped and I wish I was able to buy one before they sold out! https://us.carhartt-wip.com/products/rocket-espresso-x-carhartt-wip-cypress-31 [image]
Jan 17, 2020
General
bookmark_border
madmat
Drop, formerly Massdrop...
If the decision to change the name was to simplify things, clarifying that Drop was formerly Massdrop in every email in perpetuity is really missing the boat. It reminds me of when Prince changed his name to a strange symbol and had to be referred to as "the artist formerly known as Prince" for the better part of a decade. He sought to escape his earlier persona and ended up forced to to back to it because it made his professional life more complicated. By dropping 4 letters off the name of the site, instead it has resulted in nearly tripling the letters used in how it's referred to now.
Jan 4, 2020
General
bookmark_border
Masstapro2000
Is there a store to physically try headphones before purchasing?
Is there a brick and mortar store for me to try out some of the classic headphones before buying? Would be great to sample them all at once before laying down big money. I live in Boston but willing to hit up NYC.
Dec 29, 2019
Questions
bookmark_border
NoahHerba
What happened to EU Warehouse
was looking at HD6xx麓s for a while but now I can麓t find the EU Warehouse option, does anyone know what happend?
Dec 27, 2019
Questions
bookmark_border
sullamander
Will we see new products?
I love drop, and I love checking to see what new goodies are in store. The past year I've been a little disappointed to see the same products listed every single day, and a razor focus on pocket knives and headphones. Some products never leave the shelf, while others cycle in, and out, and in, and out... over and over and over. As an owner of a few knives and sets of headphones that I'm very satisfied with and have no intention of replacing (until they break, which will be a long long time), I've started to lose interest in the site. It also seems that a number of categories got axed, and the general diversity of available products has fallen off a bit. Am I biased? Are other people having a different experience?
Dec 26, 2019
General
bookmark_border
tinakaye
Nothing at all for people who sew and quilt anymore?
Massdrop used to have fun fabrics, rulers, needles, templates, Iran鈥檚 and more but I can never find interesting to me items anymore ;( please bring back quilting
Dec 20, 2019
General
bookmark_border
cutesouthernmamma5
am i wasting my time?
i am a quilter, and love to cook. Have you discontinued all the fabric and sewing supplies? if so, then the only thing i would be looking at is cooking, pots and pans, coffee pots and stuff like that. if not, then please do not send me anything more.
Dec 17, 2019
General