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alexives
57
Jul 16, 2018
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alexives
57
Aug 29, 2018
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alexivesA few days ago I thought briefly about updating my order to add more keycaps, but I didn't because I didn't want to deal with cancelling and re-doing my order.
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I have a couple of proposals on how you could fix this: 1. Increase the amount of time to fix payment issues to 72 hours. Pros: Probably easy to implement in your website (or I'd hope so) Cons: Potentially increases lag time between drop completion and ship date while orders are finalized.
2. Warn paypal users at checkout Pros: Probably still pretty easy to implement, no increase in lag time Cons: Could easily be missed by users
3. Warn paypal users when editing orders Pros: Probably still pretty easy to implement, no increase in lag time Cons: Users may not want to deal with it to increase their orders, leading to fewer upsales
3. Remove the ability for paypal users to edit orders, and direct them to cancel and re-place Pros: Makes the problem I encountered go away, ensures easier payment processing and limits the need to re-run processing Cons: Higher barrier for customers wanting to edit orders, possibly leading to fewer edits.
4. Force paypal users to re-authorize paypal after editing an order every time. Pros: Allows editing orders by paypal users who want to increase their sale, Fewer problems with payment processing Cons: Users might not want to go through the hassle of re-authorizing
I'm sure there are more ideas options out there. I feel pretty annoyed and burned by this. Especially because y'all have acknowledged that this is a common payment issue - https://helpdesk.massdrop.com/hc/en-us/articles/217581118-Common-reasons-for-payment-error-and-how-to-resolve-it. I also know for a fact that if this already existed I would have paid massdrop more money than I have now. This isn't the fault of someone using paypal, this is you all not having your ducks in a row.
I'm pretty sure this won't be that hard to fix. I'd love to have given you all of the money I didn't!