Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
Introducing the ERX Over the years, the ER Series and the EVO Series have earned thousands of fans. But what about listeners who like the in-concha form factor of the latter, but prefer the sound of a single-balanced armature design of the former? This brings us to the ERX. The ERX is designed to bridge the gap between the popular ER4XR and the EVO. The sound is truly a blend of both products, bringing the coherence and purity of the ER4XR, while utilizing the form factor of the EVO and all the associated benefits and build quality. Stay tuned for more updates in a few days.