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Giving Thanks: A Letter From CEO Jef Holove
By
Drop
ElsieXOXO
6
Nov 24, 2022
I feel asking for feedback after release is a fine way to iterate and design, if you're a software company. But you're not. You can't really use agile methods to iterate on items because you have minimum amounts of product you have to put in orders for.
Hardware and physical products have always been a waterfall approach and it still needs to be, and this research to bring good products to market is clearly not being done well enough. The customers shouldn't have to suffer for the mistakes of the company. If you look at my user account, I used to buy so many products from drop, and this is one of the reasons I've stopped. There will be others like me. This is not the message I want to be reading from the CEO.
JefH
38
CEO
Nov 25, 2022
ElsieXOXOI certainly won't debate the Agile vs Waterfall point. You're right, of course, hardware nearly always requires minimum order quantities for manufacturing, quality and cost reasons.
In the case of the examples I pointed to as contributions from the community, the insight was gathered pre-production and allowed us to ensure the final product better met community desires before it shipped. I wasn't around at the beginning, of course, but this combination of a company welcoming community expertise and a passionate community that wants to share insight is a cornerstone dating back to the first days of Massdrop.
Let me know if I'm just missing your point and I'll try again. In the meantime, hopefully we'll apply the above in a way that earns your repeated interest again.
(Edited)
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