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jrobins
30
Keyboard Club Member
Jan 4, 2023
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yeah, I placed an order before Christmas (est ship date of 12/22) that still hasn’t gone out. It sounds like the current estimate is 1/13. I’m willing to be patient to an extent since this is the first time an order from Drop has shipped late for me, but we’re beyond two weeks now and I’m hoping they send it express when it does go out (especially since I paid for “plus” shipping haha).
Update [1/17/23]: My order has finally shipped! One of the four items arrived Friday or Saturday, and the other three items got picked up by the shipping carrier today. They're projected to arrive on 1/20, which is exactly one month from my order date. I'm pretty irritated by the way this situation was handled, but I've had enough good experiences with Drop to offset one bad experience. Here's hoping this was a one-time thing. Kinda hoping Drop listens to some of the customer feedback (brutal as it may be) that has arisen from the situation to help themselves be better in the future. Drop, you guys do a lot of things right. Don't be losing customers over poor communication and a lack of transparency. Maybe toss the customers who were affected a goodwill credit or something, just to let them know that you still appreciate their business (and patience), and that this won't happen again.
(Edited)
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