Shipping Status Update (January 2023) | So I wait a month...

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Shipping Status Update (January 2023)

Jan 10, 2023

So I wait a month, 2, or cancel now and lose the sale price I bought my PC38Xs from, plus the $10 sign-up coupon? All I keep getting are stock replies. There is no "estimated shipping date" on the product page for me, like your support keeps telling me; it says "ready to ship".

Jan 10, 2023

HoffmanMyster

3248

Community

Jan 10, 2023

ElleHHey, I'm sorry about the lack of a clear reply - the estimated shipping date that they're referring to is found at the bottom of the Details tab on the product page (also at the bottom of the Overview, but that's a lot of scrolling). Here's the current estimated ship date for the PC38X:

Jan 10, 2023

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NoburtM

Jan 11, 2023

HoffmanMysterI don't know if you work at Drop But if you do, you need to get people from drop directly talking to the people in here People are going to be upset, and like me, spend a fuck ton of time and effort to tell the people they talk to, to never order from here from this. Odds are, anyone ordering an item can get it from somewhere else for the same price. You need to give them reasons to shop here, and having customer service not care about the open complaining right on this forum post. It is a bad sight for the business.

Jan 11, 2023

HoffmanMyster

3248

Community

Jan 11, 2023

NoburtMI do work at Drop, and am the OP of this post. I saw another comment you made which mentioned that this outage had been going on for a month and we didn't say anything - we were first made aware of the outage on Dec 21st (less than 24 hours after it began), immediately notified customers who would not have their orders delivered in time for Christmas (and issued credits for any shipping fees), and were working with our warehouse partner (truly an external company, despite some speculating that it's not) to understand the severity of the outage. Now, I do agree that a more general notification should have been made sooner to the broader pool of customers. No pushback from me on that.

Jan 11, 2023

NoburtM

Jan 11, 2023

HoffmanMysterThank you for taking the time to respond. I know in my comments I've been a true ass. And I hate being such. It's just sadly what helps get some sort of an answer when I feel like I'm hitting my head on a wall. I know this is far from your fault, and odds are, you have a lot to do at this moment and have a bunch of crap to respond to. So again, thank you. And hats off for actually coming down into these comments to respond to any of them. The community needs it, and wants to see it. It sucks that it seems like the shipping partner is saying little to nothing to you guys about the issue, I don't doubt that it's a different company. It would be dumb to be based in Cali and then ship from NJ. Just wouldn't make sense for a company to do something like that. ;p Hopefully things will work them self out sooner rather than later. I'd love to have the dac/amp I ordered. And I hope that drop is able to learn a lot from this in terms of PR and how to handle a situation like this in the future, if it does happen again, or anything like it. Best of luck.

Jan 11, 2023

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lxix.corp

200

Jan 11, 2023

NoburtM+1. I can imagine people are pretty frustrated by all this - I have three orders all stuck, but luckily I can wait for mine - I'm also really appreciative of HoffmanMyster taking time to update us as much as possible.

Jan 11, 2023

jcchewy

Jan 12, 2023

HoffmanMysterI purchased before the 21st and did not receive any communication about this.

Jan 12, 2023

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HoffmanMyster

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AfroUber

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Sep 28, 2024

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